The UPS Store

"Horrible customer service. Your representatives really need training on how to speak to your customers and your policies. On December 17th I visited this location to print out a minor travel consent form along with a copy of my Georgia State ID. The clerk printed my documents in color as requested. I come in today to request the same transaction and was told you don’t provide color copies of IDs and that nobody at that location would have printed me a copy of an ID in color. The clerk also told me that I must have gotten it printed elsewhere. If the policy was applied incorrectly before, that is one thing but for your employees to tell a customer they are lying is beyond disrespectful. I advised the clerk I had proof my documents were printed previously in color including the receipt, printed color copy of the ID and the email I forwarded to your location with the attachments. He was extremely rude and unprofessional and did all of this in front of my son and another customer. (I believe the clerk was employee number 16953 as this is what is on my receipt). As a manager myself, I pride myself on molding my employees to provide excellent customer service as they are the face of the company. I would have expected the same from your company. Do better UPS."

"This is my first review of any person, place or thing. I've never been so encouraged to leave a review about a company that I have had such a pleasure using. I found the employee that helped me to be friendly and knowledgeable while making me feel like they were really happy to help. Look forward to using this store again."

"Stopped by 5 minutes to close. Needed to ship out several packages. Three employees on shift. Was told they could send me home with boxes and pack them and come back another day. I said well I go to work before store opens and I stated I’ve shipped a lot and always gotten help to pack it and send it out. Lead employer or manager said “sorry about that”. We just close at 3pm on Saturdays. I said ok fine. Grabbed my shipments and left. My recommendation would be if you really aren’t taking customer then say so. I asked when I opened the door and staff said they were open but closing in 5 minutes. It took me longer than 5 minutes to log in and do the review. Plus there were employees. Should have been fast. And lastly as I’ve written this three customers walked up to store and left since it was already closed."

"Please get someone who is PROFESSIONAL and HAS GREAT COMMUNICATION SKILLS to interact with your EXISTING CUSTOMERS and PROSPECTIVE CUSTOMERS. The male who answered the phone on Monday, 8/29 around 5 pm was VERY RUDE by talking over me as I TRIED to get a word out to ask a few questions about your services. He did not even apologize when I asked him to please LISTEN to let me speak like I let HIM speak without interrupting. I am so turned off that I chose NOT to become a customer by purchasing a mailbox. If you are a business owner (or consumer) then think twice before you give your business to this store location unless you don't mind being disrespected. He does not represent the UPS Store brand well and it's clear that he hates his job."