Tower Auto Repair

"Update: we referred a business associate to tower. They diagnosed and fixed the wrong thing. Then they wanted over $1000 to fix the issue my business associate said was the problem. They never test drove it and admitted they made a mistake. We told my business associate Brent would make it right. Well he refused to do anything. Also said “well I’m sorry, but not sure what for”. We WILL NOT continue to take our 4 other cars here. Very disappointing that a small business owner does this. As a small business owner, when a problem arises and something fails, we fix it. Prior review. We have all 4 of our cars serviced here. Some foreign some not and they have allways been honest and straightforward with us. Prices are fair. We will keep coming back."

"I always receive prompt & professional service at Tower Automotive! I went to get gas for our 2004 Jeep Grand Cherokee Straight- 6, to Post a For Sale ad on Facebook Market Place. The Jeep has been setting for a month & the check Engine light came on, (GREAT?!?!). Tower got me right in an analyzed & texted me a quote and asked to proceed with the repairs. It was a couple oxygen censors for the Heater. Got it fixed and just put it on the Market! Thank you, Terry Cooksey"

"I dropped my car off because it would make a humming noise and shut off. The shop called and said all they did was replace the spark plugs for $380 and said I could pick up the car. It was after hrs before I could get there. And then couldn't even make it out of the parking lot. My gears for drive and reverse no longer works. My transmission is only 3 years old and I had ZERO issues with My gears before dropping the car off. Now I am a single mom stuck for 3 hrs the night before Thanksgiving just trying to get home to my kids with no car and no ride home. Uber was under staffed as it is a holiday not their fault. If they fix what ever they did to my gears I will edit this post with a update. 2014 ford escape and now my kids and I will be stuck with no transportation all weekend after they said I could drive the car."

"Went to get an oil change and brake light change a Valvoline. They told me that the brake lights had more of a problem than just out and told me to go to a mechanic. Let it be known that they just looked at it and no further inspection. So I went to Tower to get it check out (for $90) knowing my car has had electrical problems with the power windows and steering wheel buttons, so there could potentially be a problem electrically and not just the brake lights out. After waiting 3 hours, Tower ran diagnostics and said they weren’t getting signals to the brake lights and that a part potentially needed to be replaced that would be $500 but they needed to order it. They couldn’t fully do an analysis because they would have to tear out the stereo so they would wait to do that when I came back. So I left and waited for them to call with when I should come back. Turns out, they didn’t not write my phone number down correctly so a week goes by and I call them and they have me come in. They do a further dive into what the problem could be by and check the device they thought would need to be replaced. So after an additional 2 hours of waiting, it turns out that part was fine and they advised that I needed to go a Kia specialist because they didn’t know what the problem was without having to tear my seats and carpet to check wiring and that they would know better. So I went to a Kia specialist and in 15 mins, they told me that my car just needed new brake lights. Now when I go to a mechanic, I would expect them to know whether or not brake lights would need to be changed by simply changing out the lights and testing. Since I’m not a car person and two places (Valvoline who just eyed it up being one) said that it was more than that, I believed them and spent even more money for a third place to tell me it was the problem I thought it was in the first place. The only reason I gave them a two star is because they were nice and did not charge me an inspection fee the second time I went. But I wouldn’t trust them to tell me what was wrong with my car for anything else if they couldn’t determine that just my brake lights needed to be changed. Thank you for reading my book."

"I was so impressed with how fast they were able to fix my car. I walk in there on a busy Friday afternoon 8/11,23, and within a little over an hour, they fixed my A/C. This is the third time I have brought my car here for repairs, and everything they have fixed the problem within a short time and were very reasonable on what they charged me. They are also very informative of what the problem is and what is needed to fix the problem. They also have a nice waiting room."