Sam's Uptown Café 28 Capitol Street, Charleston, WV 25301

"I absolutely love this place but today I am beyond upset. I asked for a chicken Philly with no onions and another chicken Philly with Just, chicken cheese and bread and no pickle in the box one and a Steak Philly how it comes 2 out 3 of my orders was correct. The other that was wrong was mine. I called to tell them that my order was wrong and I will come back tomorrow because the roads are very slick and not safe and i’ve already came out once and wasn’t coming out again, other than the lady saying sorry about your meal, replace it and write your name down as in good customer service I was met with attitude on the phone her response was I watched him make the box. He might’ve just switched it up. ( in reference to which box, the pickle should be in) And I replied even which with the pickle being in the wrong box , the sandwich was still wrong And I would like to come back tomorrow to get my sandwich correct she replies are you gonna eat i reply, and say no she says how am I even supposed to know that you could of already eaten the food already. How would I know? I reply and say I have no problem bringing you the food that I’m not going to eat tomorrow she replies and says yeah OK and hangs up the phone I understand having a bad day, but taking it out on your customers is not professional at all ."

"The food was pretty good. I got a burger loaded and with cheese (they forgot my bacon!). It was done very well; thick and juicy. I prefer a thin, smash burger, but it was pretty good. Onion rings were crisp and flavorful without too much breading. Wife got the Reuben (I ate half) and it was very good, but needed more sauce. The chef didn't care for the way our fries turned out, so they not us a fresh batch without even asking! Nice! Service was excellent. The side of the restaurant we were seated looked like they were using it partially for storage, and the restroom needed some real attention. Overall, I'd still recommend this place if you like thick burgers."

"The reviews of the food were amazing so we were excited to check it out while in town for a concert. Walked in smiled and could not get the bartender/server to even make eye contact for several minutes (it was not that busy), it was obviously intentional and really uncomfortable and unwelcoming. Really bad vibes. Left and spent my money somewhere else down the street. Bummer!"

"The food was amazing. We got loaded fries and onion rings....bar food is by far top notch... but the bathrooms downstairs need some serious cleaning. It smelt and looked terrible. We also saw a rat in the upstairs area run away from the kitchen into the bar area. It's a downtown area so it's understandable that they are present, but upkeep is needed."

"The Samburger is one of the best burgers I have ever had! Highly recommend. Seems to be a very popular place with limited seating, so if you are trying to go for lunch, get there early!"