McDonald's 517 Stokes Drive, Hinton, WV 25951

"Came in with my wife and 2 twin girls on 12/24. Visiting family for the holidays. Customer service was awful. Very rude. My burger was cold. Not dressed correctly at all. I believe the person on the grill name was Amanda, because one of the employees called that name and answered. This location needs better management and the crew need to get trained properly. And I thought the ones in Philadelphia was bad. Had one girl lifting the ice. That’s a man’s job."

"Hinton McDonald's is disgusting. It's the only faat food place in town so therefore it gets business. Never have ice cream. Employees are rude as hell. The inside looks filthy. The Employees do not wear gloves and do not wear hair nets. The attitudes are gonna bring the madea out if the don't stop. RUDE STAFF. The equipment must be out of date because they can never hear and the order is always wrong. I do not recommend at all if your a visitor."

"Over the last year things have gotten worse. Dont waste your time with mobile order. Placed mine, left home, and waited 10 minutes in parking spot while others in drive thru were taken care of. Even when no cars left, order still wasn't brought out. Went inside and it was on counter like they had no intention of bringing it to me. I've sat at order speaker in either lane while 5-6 cars in other lane taken care of. The last few times my orders have been made incorrectly instead of once in a while. Ordered gravy and biscuits then told they were out. Said I could get refund or choose something else. Chose a sausage biscuit but charged for gravy and biscuits. When asked said you can get a refund but chose a replacement and not going to change charge. Tonight I used app to add the $6 deal and chose 10 PC chicken nuggets and a diet Dr. Pepper. Tried to charge me $9.62 for the $6 deal. I told then at window and she got the manager. The lady had an attitude from the start. Looked at screen and accused me of ringing up the wrong drink size. I explained that I used app only for deals and told them I wanted the 10 PC nugget and diet Dr. Pepper she started mumbling under her breath. I could hear her and read her lips and told her I didn't appreciate her cussing me. She said she said she was trying to figure out how to change amount. Told her I heard her and there was no reason for it. She looked at me and said it's called freedom of speech. Read up on it. I'm done with them. Orders aren't correct, charged wrong and dont or wont fix it, customer service sucks even from managers. It's a shame."

"Only slack they get kind of is they were short staff, cuz people didn't show up. But brother, I work in food service, there's no reason for people waiting in line inside waiting more than 5 minutes to order or get help by a person. I waited almost 10 minutes to get my chicken biscuit remade cuz it was not fully cooked n uneatable. But not one person came up to me while I waited, so I said screw it and just went to the gas station next door to get some donuts cuz come on. Then my buddy had chicken mcgriddle and it was also uneatable n raw for him too. He also waited 45 minutes To get his order that he did on the kiosk! No refund for him either just a "sorry hun" and given the food. Like dude, whats the point? Weird how 2 days prior we had a smooth and easy time coming thru on our trip but today was the worst experience I've seen or been a part of at a McDonald's. Do better."

"A buddy and I were passing through on a motorcycle trip and we stopped for a quick lunch. We both agreed that the staff were the some of the friendliest we have encountered at any restaurant—ever!"