Latham Pool Products Inc 176 Viking Drive, Jane Lew, WV 26378

"Description of Complaint: We contracted Clearwater to install a Fiberglass Laham pool at our Home in April 2020 and signed an agreement outlining the initial deposit which was made, and a second payment upon placing the Latham Fiberglass Pool in the Ground with the finish date in summer 2020. While installing the pool the shell got damaged but they promised us it would be fixed next day and we paid them the second installment. Clearwater has been sending Latham out for 2 years now to fix the finish on the cracked shell and it has still not been done properly, in fact it looks worse now than when the job was started. The job and installation has never been finished and they stopped responding to our calls. We talked to multiple people at Latham in WV but they since stoped responding or answering the calls."

"Latham has been extremely difficult to deal with and completely dismissive of my builder. They provided a pool that did not meet specifications and were entirely unhelpful in attempting to resolve the issue. This company has no interest in customer service and will give you the runaround. Buyer beware."

"Read the fine print and run!!!! I have a vinyl liner in my backyard that isn't what I ordered and due to the nature of their business and so called warranty.... colors and variations on vinyl liners can change in production and you get what ever prints!!!! I mean read their warranty information it's on the website!!!! It tells you everything they don't cover and the ONE thing they should cover!!!! I called customer service and they wouldn't even send a representative to even look at it!!! If it wasn't damaged, you had no recourse whatsoever!!!!!! When my contractor started installing the new liner I just happen to come outside and I said oh no....that's not my liner!!!! That's how bad it was!!!!!!!!! I couldn't believe it!!! The only reason why I let him continue with the install was because my walls were already exposed with the old liner removed and he was worried the walls would cave if a heavy rain came before a different liner could be ordered and delivered. He said we could file a claim. No claim was ever filed!!!! They refused to do anything for us!!!! I've had new two liners and my pool for twenty years. Each one lasted 10 years!!! This is #3....let's see if it lasts 10 years!!!! One thing is for sure....#neveragain #lathampools #badbusiness #worthlesswarranty"

"I work here and it's a decent paying job making summer underground pools from chop and resin! Highly recommend applying here if in need of a job they hire all the time and fire em just as fast too we have 401k, Insurance (Medical and dental) as well very good working environment and many diverse positions available to apply for! Hot in the summer but heated building to work in if your on production crew! Outfitters stay outside all year long keep that in mind"

"I work here money is great hrs are 40 to 70 a week"