Kroger

"I went to the pharmacy via the drive thru on 2/14/24 at about 530pm, and the lady that waited on me was super helpful, and had a friendly smile. Thank you for excellent customer service. Im sorry I did not catch your name, I noticed a name tag, but could not remember it. I hope you have a wonderful week."

"**OCT 23 UPDATE** Rude staff, as always. Refused to honor the sale they were having. I responded to the worker with “I’m not paying $12 for apples.” As usual, this place has the worst management I’ve ever witnessed in the first world. **OCTOBER ‘22 UPDATE. I really hate this place** Rude employees lying to me about what time the store closes (they kicked me out at 11:30pm; they’re open until midnight) and unwilling to help in anyway. Figure your staff out. Or hire more competent management. Terrible experience. **MAY ‘22 UPDATE** I emailed a formal complaint via the Kroger website about the plant issue. The site said I would get a reply in 48 hours. I didn’t. I got an automated email saying they were behind on responding to complaints. A couple days later I was emailed and asked to complete a survey. I told them in the first email that I would rather address this problem directly than post a public Google review. >>But they never responded! So here’s the review! - You have a floral department. It’s Spring. Why do your plants look like the ones I posted here? Obviously understaffed. Still. I am not the only person with this complaint. You obviously opened this store, that’s twice the size of the old one, and didn’t hire more people. If you did, it certainly wasn’t enough. Things are messy, disorganized, poorly stocked, placed incorrectly, and now you’re torturing the houseplants you sell. WALMART HAS HEALTHIER HOUSEPLANTS. Now that’s embarrassing. (Original review, after store opening): If someone is coughing their head’s off then maybe management should suggest for them to wear a mask or leave the store. TL;DR: I wish I could give this Kroger 0 stars. Pitiful management on all fronts. AVOID AT ALL COSTS."

"The Beverly Hills Kroger! Extensive wine and craft beer selections. Fresh Fruits & vegetables. Frozen foods. Fresh Deli and bakery. Drive thru pharmacy & picnic areas outside. Gasoline area. Lots of local items to choose from."

"Just another place added to the watch list for added charges. Yes, it's pennies compared to the cost of groceries these days, but the fact remains that I was charged more than the posted price. Yes, I used my Kroger card for the discounted price. I did try going to customer service to no avail. I waited over ten minutes with employees all around the area, some waiting with me and one other guest. I gave up. They won the tip money today."

"I cannot tell when walking in this store if I am in a Dollar General or a Kroger. The store is dirty and unorganized. Shelves are always empty, customer service is nonexistent, and the last six (6) visits there hasn’t been a single shopping cart inside the store. I’ve had to go back out to the parking lot each time to fetch a cart. I do not understand how a brand new store has let the standards fall so low. As bad as I hate it - I do the bulk of my grocery shopping at WalMart now. Only shop this location for last minute items for dinner. I would love to see this location turn around. Could be such a nice store if it were ran properly."