Holiday Inn & Suites Charleston West, an IHG Hotel

"The staff was really nice but it took a while for the breakfast foods the refill. The location was kinda scary, we drove under a bridge and it just didn't seem very safe. The rooms were alright but there wasn't much ventilation and it wasn't very clean."

"Front desk staff was very friendly that is about all I have to say about this location. The reviews are very misleading which is why we stayed here. This location is VERY outdated and in a very dark and poor location of Charleston. The room was very outdated, the ceiling has the old popcorn ceiling the carpet was dirty and old. The bathroom was old and outdated. The shower was very creepy. The toilet was cracked, running all the time and took forever to flush. The breakfast was ice cold at 8am in the morning. (Breakfast is 7am-10) I gave this location a rating of a 2 out of 10. They are pet friendly with a $25.00 charge. Be aware of the $30.00 additional refundable charge that is NOT mentioned."

"The rooms are nice. The breakfast is overpriced. The pool is great. The main thing about this hotel is that it has a horrible bird infestation outside of the windows. There are dozens of bird nests. If you are a morning person this is probably fine for you. Otherwise, enjoy being woken up by a mommy grackle feeding a bunch of baby grackles and then listening to that for several hours every single day. They need to remove the metal things outside the windows. It's like a giant birdhouse built over the entire exterior of the hotel."

"Upon check-in, initially the front desk could not find our 8 room reservation for our conference conference. However, after a bit of troubleshooting, we determined that it was being "held in OXY" due to an upgrade to the system when the reservation was initially made. To compensate, most rooms were slightly upgraded. My room was upgraded to an Executive Suite. I stayed in 311. It was very spacious and had a full kitchen, bar, living area, king bed, couch that could convert into a bed, desk, closet with shelves, two big screen TVs, and decent sized bathroom. It was clean and comfortable. Staff were nice and helpful. Restaurant and bar were average. One glass of wine or one cocktail was almost $13! That was a bit pricey! Overall, excellent stay."

"Very nice & clean ( I am very picky). Staff was very friendly. Pool & hot tub was great! They have a beautiful water bubble wall!!! Nice big TV in the room, along with mini fridge & microwave. Smoking is permitted outside in several areas... 1 of which I had a peaceful visitor pass (deer) across the parking lot & around the building. Met other guests traveling & they stated they stay there every year as their halfway point."