Goldy Auto Service Department

"They can get you in quickly because no one wants to take their vehicle there. Took it in for work under warranty. They misdiagnosed the issue, my warranty ran out, and was told “too bad”. Now I’m having issues with the work they performed and they’re trying to say it has nothing to do with the their service. Seems like none of the service workers are competent. Not really the industry to be working in if you’re not capable. $50,000 vehicles are no small expense."

"I’m not one to normally do this but I’ve had a vehicle setting at Goldys for over 100 days. I understand that the part was on back order that is out of their control. They ordered the wrong part had to re order it the part has been in for 16 days and my vehicle still hasn’t went into the shop this is uncalled for. For her them to do customers this way is absurd! If you need service for steer clear from Goldys! Joni the manager said they have other vehicles that they’ve had just as long and it was like it’s no big deal to her at all. I feel bad for everyone else waiting on service through them!"

"DO NOT TAKE YOUR VEHICLE TO GOLDY FOR SERVICE! Little did I know how bad these guys are. Took my wife's 2 year old Jeep in for what should have been a straightforward warranty repair issue. They somehow shattered the windshield working on it, caused a rattle under the hood, and coolant was puking out everywhere after the first pickup. After 3 months and multiple trips I've had enough! Finally took the vehicle to another local (reputable) dealer for diagnosis and it turns out that Goldy did not reinstall everything under the hood. They found wires, hoses, and bolts that were not reinstalled. Unbelievable!"

"I called Goldy Auto Service Department. I told them that I lost my key fob, could not get in my car, and had a blank fob but needed it programmed. Told me the price. I said ok and she hung up. I traveled 35 minutes to dealership only to be told that they needed the car to program the fob. I asked why she didn’t tell me that on the phone and she said that she thought I hung up and disconnected the call. I filed a complaint with the service manager, who said, “she is new and I was on the call with her, you didn’t ask”. How would I know to ask? The service manager said it was a miscommunication and the woman I spoke to was being trained. She obviously needs better training."

"Made an appointment 1 week in advance for an exhaust manifold issue on the passenger side. I chose the opening timeslot and turned my vehicle over to them 10-15 minutes before my appointment. I received no information about the status of my vehicle. I called them 1 hour before closing to find out my vehicle hasn't been looked at. After they rush to get it in the shop and "look" they give me a quote for a job that isn't the issue. They offer an appointment for 10 days later as compensation for a wasted day. This is the highest level of unprofessionalism I have experienced with dealership service."