Enterprise Rent-A-Car

"I booked a reservation online for the airport location (CRW) as I was flying into Charleston WV. That day was very stressful due to flight delays into Charleston but I was able to get in touch with another branch to let the airport know about the flight delays. Upon arrival, I was greeted by Katie (I think she said she was a branch manager at another location) but she provided excellent customer service. Katie was very patient and understanding. (As a former EHI employee) I give Katie props. She is an incredible employee and she made the interaction as smooth as possible. Aside from that, this location has plenty of newer cars that are very nice. I highly recommend this location and will be dealing with them again in the future."

"It was a pleasure getting there after missing two flights. Young lady by the name of Erica put the icing on the cake. She greeted me with a beautiful smile that I’ll never forget as well as her willingness to make sure I had the car that I needed for my trip. As I told her I know your town has a beach, she smiled to let me know that they have rivers that were beautiful and fun. That was great for her to let me know like sparkles on the cake. The airport was great as well it was small enough not to be tried after a long day missing two flights."

"BE CAREFUL! THIEVES!!! As others commented, I returned the vehicle FULL ( i was even late to the airport just so i can fill it), then I noticed that the bill is over 100$ extra. I called enterprise and it turns out they added a refueling charge. I got refunded, but what a group of thieves these folks are! They are hoping you don't pay attention to the bill. Avoid if you can..."

"Although CRW is a small airport, we had an excellent experience here. We originally had a car reserved in the morning but we had a delayed and called ahead. We didn't get there until about 6 hours later, but there was still a car. The person was very kind and understanding. He even gave us the difference in price. Because they were low staff you had to wait a while to get your car (the same person had to go get the car). Because it is a smaller airport, here are a few tips. Make sure you rent during the daylight hours, book in advance, call ahead if you have any questions. We had an excellent experience and trip and hope to rent again the the future."

"Consumer beware. I turned in a car with a full tank of gas on 3/28 upon my return trip to Cleveland Clinic. I advised the employee that I had a picture to reflect this information and was told there was no need. However, on 4/6 Enterprise charged my credit card for gas. First and foremost, why would it take over a week to charge for gas. Second, who's gas are you charging me for because my tank reflects a full tank. It is sad that you can't trust so called reputable companies."