O'Reilly Auto Parts 520 Hardin Road, Forest City, NC 28043

"The battery I bought 3 years ago was $134 now the same battery is 189 how do they justify this"

"I bought a water pump ,thermostat and a battery less than a month after the pulley split in half busted the radiator battery and broke the serpentine bilt and would not replace anything because an idiot put in the wrong number so to them your not a person just a number"

"There are some basics that I've come to expect from an automotive store: knowledge of what's in the store, items that I might need but don't know about, friendly service, and a clean store. This place was all that but next level. I overheard an employee helping an older gentleman that need needed suggestions. The employee not only gave him one buy explained why. Another guy came in asking if they could come check out his car real quick. He did, and was still out there helping when I was headed back to my car. And of course the employee who was helping me was super cool. I'm never in the area, as I only go for emissions testing, but I imagine it's like this on the daily."

"Mixed Bag: Staff = helpful, yet attention to customers = secondary. One dude (early 20's?) was constantly going back to focus on his phone ~70% of the time. They did try tho. Some items which one would have expected = out of stock. Bathroom: Orphaned. Trash, soaps, liquids on floor. No towels in dispenser. Very Poorly kept. If competition wanted to beat these guys - this could be done with attention to communicating EXCELLENCE to customers. However, the word which best fit my customer experience: “Mediocrity.”"

"I've had to come here more than once to get my battery/starter/alternator checked. Every time they've been fast and helpful. Two of those times I've needed a battery. I know nothing about cars, so it's nice to have a place I can stop by and get some assistance. This last time, one of the terminal connectors on the battery was cracked. They helped me pick the right ones to replace the old ones. They were not allowed to replace them for me, but they recommended a place right down the road that was able to help me out."