Billy Wood Appliance 6 Marshland Road, Hilton Head Island, SC 29926

"Overpriced. Sold me an expensive Asko stackable washer/dryer, stated that it would fit within my closet as measured. They delivered and installed but it didn't quite fit - couldn't fully close the doors. No recourse. Not satisfied. Product was twice as expensive as other name brands, I bought because they assured me it would fit (couldn't fit with dryer venting they used). Now washer has problems 3 years later - and I live alone so it is used less than most. Of course - they don't service the very expensive brands they sell."

"Do not buy anything from them. Billy Wood Appliance does not back any sales or appliances. I bought a GE was never told it was on back order. I bought it in April, needed it for my remodel and renting in Oct, 7 months and was never told it was on back order until the week I needed it. It did not come in so they gave me a floor model Bosch instead. The ice maker leaked from Day 1, along with the doors not closing sufficiently. A repair person came out and supposedly fixed it, but continue to have problems with it. I called Billy wood and told them I wanted my GE, and to take the Bosch back. At first they were going to give me $1500.00 back on a refrig I paid $3500 for, and I could go buy a new one. I was going to cut my loses and take the money and run. I could have a new fridge delivered in 5 days, then the owner of Billy Wood told me it had to be down in 2 days or no deal. Remember this is a rental unit, I could not ask my renters to go without a fridge for 3 days. They don't stand behind their product and they are not willing to work with a customer at all. NEVER EVER will I say Billy Wood is good."

"I am a Home Builder with over 1,500 completed homes. Billy Wood Appliance has exceeded any and all expectations. Could not recommend them highly enough. Install crew is amazing and Carey is beyond description."

"Vincent Pham and I never met, and I've never been in their store. But Billy Wood Appliance was recommended by some of my contractors so I gave them a call. Vincent was extremely accessible, even answering my evening calls as necessary. Vincent helped create the appliance package after listening to my specifications and he went out of his way to find an installer to get the job done on my time frame. I'd highly recommend him."

"Vincent did a wonderful job in presenting a number of options to us for the replacement of our kitchen appliances. He explained the pros and cons of each appliance relative to our desires for our new home. He definitely did his homework in meeting our needs and extremely knowledgeable in the area. He and the install staff were extremely professional in their work! Nothing was damaged in the removal or installation of the appliances. The prices were very fair and competitive with area merchants. The additional warranty offered by Billy Wood Appliance was also a plus in making our final decision. Vincent and his team definitely earned a 5 star with our purchase and installation! Absolutely NO reservations in recommending them!"