UPS Customer Center

"FEB 2024 Dropped one star because that employee Toyota pickup truck is still filling up the CUSTOMER LOT. JAN 2024 Rosie still offering great service. AUGUST 2023 Another pleasant transaction with Rosie! [There is an Employee Parking Lot; USE IT.] MAY 2023 Rosie still friendly and helpful, even in her car awaiting her shift! APRIL 2023 Rosie STILL very helpful. WHO keeps abusing the parking lot? ~~~~~~~~~~~~~~~~~~~ Very disappointing that their answer to some pretty serious Customer Service transgressions on here is to talk to them on social media??? WHEN the customer drove over in person? WTH! Retraining or better required! ~~~~~~~~~~~~~~~~~~~ March 2023 UPDATE OK! Parking improved. And Rosie is will smiling! ~~~~~~~~~~~~~~~~~~~ I always have a pleasant experience here, except for perhaps the parking. Rosie is always extremely pleasant and is often in the spirit of whatever holiday it happens to be. Kudos."

"How is this a customer service drop off if the doors are locked during business hours? This is the second location where the front door is locked. Have been trying to drop off a pre-labeled package to ship out."

"I got to see behind the scenes and the employees are like soldiers in their efficiency and organization. The company obviously takes care of them because they were all friendly and chipper. Determined to get their job done. I was super impressed."

"Pickup is absolutely awful Scheduled three pickups past three days, spending money out of my pocket and paying my employees to wait. One pickup was cancelled randomly. One pickup was attempted but no one ever came and have cameras to back up, also no note on door. Last pickup was attempted hour before earliest scheduled pickup time and driver didn’t even come. And again no note left by driver. Drivers are lazy and the center needs to look into this"

"UPS in Charleston, SC is ABSOLUTELY GARBAGE of a company. The notices left on doors mean nothing. The driver doesn't put any information. The driver does not even scan the notice he puts so that a person can look it up. You can't call and reach a person or even make a complaint. UPS gives you FAKE PEOPLE or a person from another country and has no clue about what is happening locally. UPS STINKS 100 PERCENT!!!"