Undergrads Moving | Movers Charleston SC

"Absolutely the worst experience! Movers were scheduled to show up at 10. 1 guy showed up on time as scheduled. By 10:30 still no help. We were told no replacements were available so we ended up doing what we hired them to do and we were still charged. I picked this company due to all the great reviews. WARNING!!!! Don be fooled."

"So let me start off by saying I went with Undergrads Moving based on the many glowing 5 star reviews. Those in office, in charge of scheduling, ect were great. However my move experience was not great, and ended with damaged items. One of the two movers was almost 40 minutes late. Nobody called me to notify me. Only after I called Undergrads, after waiting for 30 minutes, was I told that he didn't realize the job was so far away and didn't leave with enough time. As far as the two guys themselves, they were really nice guys — but they did not seem well trained or well adept at their jobs. I explained I needed things incredibly secure. I provided bungees, heavy rope, twine, as well as moving blankets. Yet, as they loaded things into the truck, I had to constantly check that things were in fact being secured. Of all the equipment I provided them, they only used some of the bungees for securing, and only after I would ask — after I noticed nothing was secured. Among items loaded into the truck was an antique family heirloom dining room table and chairs, and antique breakfront. I expressed the importance that these items be handled with much care and secured well. However, upon opening the truck, at arrival of move location the table had fallen over completely broken/splintered a leg. The chairs were all off the table, and the table top now has several small gashes and scratching, and the breakfront has a large gash on its top. Clearly these items were not properly secured and now my family heirlooms are ruined. I am awaiting a response from Undergrads, and am hoping/trusting they will provide damages as stated in their Terms of Service. However, they do not cover based on value of item, it's based on the weight of items, and only up to $1000 — so I do not anticipate regaining the full value from them, of what's been ruined. I will update this review, once that process has been handled, to see how they serve, in terms of customer service post damage. Hoping they will come through on this end. I have to say, I'm giving two stars only because the guys were so nice. But nice does not equate to properly trained movers, and these guys clearly were not. And now I am incredibly upset I trusted this company with my stuff."

"I had the best experience with Undergrads Moving. Zack and Zack were wonderful! They were professional, personable, helpful and very respectful. I listen as they mapped the best way to maximize my pack rat space. I called and asked if we could delay my move by an hour and they accommodated with no problem. They took very good care of my furniture and even wrapped the legs of my bed so it would rub against another piece of furniture. I am extremely thrilled with my service. They took such a load off my mind. The service was top quality and they were very responsive. Thanks Zacks!!!"

"We used Undergrads moving to move across state. I cannot say enough about how wonderful they were. Jack was great and set the process up. Isaiah and Chris arrived early, worked quickly and efficiently, and were very pleasant. They did a days work in less than two hours. They were able to arrange the truck to make all of our furniture/boxes to fit. I cannot recommend them enough! Thank you Isaiah and Chris for such an awesome job!"

"I would 100% recommend this company! I was moving from Charlotte to Charleston and another company canceled on me 4 hours before they were supposed to arrive. I was able to call Undergrads and they worked something out for me at the 11th hour. They continually updated me on the progress of my movers and I was so grateful for that. Eric and Will were phenomenal workers, they were very personable, professional, and handled all my stuff with care. I cannot stress enough how great my experience was with both Undergrads as well as the movers. Don’t waste your time, effort, or money on anyone else. These guys are the way to go."