Estill Gas Co

"I contacted this business a couple of weeks ago looking to do business with them. They were highly recommended, so I felt comfortable doing business with them. I wish I wrote down names so I can be exact, but I was dealing with two ladies. The first time I called I spoke to whomever I assume she’s who you speak to when you want to purchase, I let her know I wasn’t familiar with purchasing tanks, this is my first time. Well right off the rip she tried to sell me a 500 gallon tank. That isn’t a problem I’m a business woman as well so I get it, the problem came when I asked her if I could call back because I needed to check the size I would need. I called back within 10 minutes and the lady has “left the office and would give me a call back”. I assumed she went to lunch so I waited 1hr and I decided to call back. I spoke with a different lady and explained that I had called earlier and I was waiting to get a call back. I was put on a brief hold and when she came back she said that the lady was on the phone with someone helping them, my information was taken down (again) and I was told I would get a call back. I NEVER got that call back after 1 day, so I decided to call them back again just to be told that the size I wanted was sold out and I would have to wait about 2 weeks to get the size I want. Estill gas company really dropped the ball on this one, my experience as a first time customer made me feel like my money, even though it’s GREEN wasn’t good enough! The ladies I spoke with were less than interested once I requested a smaller tank (120 gallon). The blatant disregard for the way i was being handled seemed ok, so that’s why I wrote out this review to express my DISGUST for the way I was treated and handled. I own a beauty salon, we’re busy All day and use a lot of power. It’s getting cold so Of course we want to keep warm so ok you do the math!"

"We are firing this company for poor performance and lack of customer care. We regularly had to bother them to come fill our tank and, most recently, they ignored our complaint that we smelled gas before the most recent fill barely a month ago. We were told it was normal, if you can believe that! We went from 80 to 30 in just about four weeks and have had enough. We do not recommend this company!"