Lili's Pet Grooming & Day Care

"Lili is a good groomer. But, beware if you miss your appointments 3 times for whatever reason (according to her new business policy), you will have to pay up front for the service, and she will have to pick your next appointment. Just a heads up...try very hard to not cancel. Business is business, right?? I had my dog there for boarding for 9 days when I went on vacation and he ended up with Kennel cough. He somehow ended up with a chemical burn on his private! My poor dog was in pain and walking hunched up for approximately 2 weeks! I had to take him to the vet and had to get a prescription spray to clear up the burn and irritation. I questioned Lili about what happened and of course she denied knowing about the burn and the fact that he contracted kennel cough. All I know is my dog was very healthy prior to going there for those 9 days. Be careful y'all, she is a good groomer, I give her that much...but, I would not let her board your dog...sorry, not sorry!"

"I must say I use to love this place they were always nice and did a great job grooming my dogs but they have a new person upfront who is awful. She constantly messes up my dogs appointments. When I have someone pick the dogs up she tells them there is no appointment but when I call she has an attitude about them having one. She is now ignoring my calls and kicking me into voice mail every time. I can call from my phone and straight to voice mail but call from another number right after and she answers. I love this place but it’s not worth the headache upfront."

"My experience at Lillis pet grooming was amazing she took great care of my skin tzu, and she didn't take long at all. Also the price was great and the customer service as well, she was fast in responding and my dog seemed so happy after his bath that he sure will be back."

"I would have been a 1st time customer and certainly don't mind paying $45 for a full groom to have my 7 pound short hair Havanese bathed and cut. My issue is; the website (see screen shot) states a full groom for a small dog short hair cost $35. When I called to schedule an appointment the owners daughter said it would cost me $45. She said that the (see 1st line highlighted) Full Grooming - small dog w/ short hair pricing was for dogs that did not get a haircut. However, above in the purple states "Full Grooming includes a haircut. So, with what their website states a small dog full grooming which includes a hair cut should only cost $35. I bathe my girl every 2 weeks and keep her nail trimmed. This breed does not get short cuts. she has been cut once and just need a trim. I believe the lady should have honored the $35 price that is on their site. She would not do so. She said she will change the wording rather than honor the price she had on the site. Why not just honor the price you have on your website. Change your pricing for futureclients. . You may have gained a long term customer rather than a bad review. If you were good I would have been willing to pay the new price of $45. But, I won't pay more than you advertise your service for. I feel scammed."