Upstate Closets

"WHERE DO I BEGIN?! FIRST LET ME SAY, I HAVE NEVER GONE ONLINE TO LEAVE A NEGATIVE REVIEW. BUT I GAVE THIS COMPANY EVERY CHANCE TO MAKE THIS RIGHT. UNFORTUNATELY OUR BUILDER DECIDED TO USE UPSTATE CLOSETS. IN NO TIME, OUR DRAWER FRONTS WOULD GET LOOSE THEN COMPLETLEY FALL OFF. EASY FIX, JUST PUT A LONGER BOLT THROUGH TO KEEP THE KNOB TIGHT. I REACHED OUT TO THEM IN MARCH 2020 AND TOLD THEM WHAT WAS GOING ON. WAS TOLD TO TEXT HIM AND HE WOULD HAVE SOMEONE OUT NEXT WEEK. AGAIN, THIS IS A 20 MINUTE FIX. I FOLLOWED UP WITH THEM EVERY FEW MONTHS AND KEPT GETTING THE SAME ANSWER (WE ARE BUSY AND WILL BE THERE NEXT WEEK TO FIX IT). THIS HAS NOW GONE ON FOR OVER 9 MONTHS!!!!! I OWN A BUSINESS ALSO AND I COULD NOT IMAGINE TELLING MY PREVIOUS CLIENTS TO WAIT 9+ MONTHS FOR ME TO HELP THEM WITH SOMETHING BECAUSE I AM "TOO BUSY" WITH NEW CLIENTS?! I CANNOT BELIEVE THE BUSINESS MODEL THIS COMPANY USES, ALONG WITH THERE POOR QUALITY PRODUCTS HAVE SOMEHOW LASTED AS LONG AS IT HAS! NEVER ONCE DID THEY APOLOGIZE OR SHOW ANY CONCERN ABOUT THEIR PREVIOUS CUSTOMERS NEEDS. IF YOU ARE LOOKING FOR A COMPANY TO STAND BEHIND THEIR PRODUCT, LOOK ELSEWHERE!!!!!!"

"Ok store"