Wayside Gardens

"Tried to order 2 peonies from this company. Placed the order around July 2023 and was told for months that the plants would ship in September. When I tried to get an exact shipping date towards end of September a supervisor told me the rep who told me repeatedly to expect the plants in September was wrong, and that I would get them early October. Yesterday, 10/5, I requested an update and was told nothing except "plants will be shipped". Frost is predicted in IL on 10/15 so out of an abundance of caution I just canceled the order. Very pathetic customer service here if I can't even get an order for 2 plants after more than 3 months. I won't be shopping here again."

"We ordered 6 trees. Upon arrival, only 5 were viable which is not good but things happen. We requested a refund. Eventually, we were credited the "price" of 1 tree. We were expecting a refund of 1/6th of the invoice price which would include "sales tax" and "shipping". We don't feel we should pay for tax and shipping on a dead tree. We have written them back regarding this and they have failed to reply. Not good business practice."

"Absolutely Horrendous! Purchased approx.500$ worth of plants,when shipment arrived on Saturday . Immediately opened box and noticed 6 of the plants were unacceptable ! Photographer and e mailed pic to one Jarrod Pawdok on April 26.Have yet to hear back ,this individual is clearly sitting at his desk to collect a paycheck and could care less about the products that customers receive! Go to your local Nursery and choose the plants you want rather than have a laborer choose your plants who is not trained or supervised!Stay away from this Co. pretty pics and that’s all!"

"Horrible customer service. Ordered several plants in August; received everything in good condition. Two Wayside ferns did not make it over the winter (while ferns I purchased from my local nursery fared just fine). I've been calling and emailed twice regarding a refund or credit and haven't gotten a response. I also emailed back in April a question about the care of one of the trees I purchased & never got a response. I understand amidst a pandemic services are taking longer than usual, but their failure to even acknowledge my issues is inexcusable."

"Great company! I've spent several hundred dollars with them this spring and all of my plants have arrived in wonderful condition. There has been very little stem breakage, the potting medium is still moist, and nothing is unduly squished or dead. Some varieties have arrived budded up or even flowering. I unbox my plants immediately, remove packaging, water them, and get them in the ground within a few days of arrival. Anything that goes wrong with them after that point is my fault!"