Panera Bread 106 Percival Road, Columbia, SC 29206

"They messed up my drink order in the drive through. I ask for an iced drink and they gave it to me hot. I politely let her know that I asked for it iced and she sighed heavily and rolled her eyes, then proceeded to slam the window. I get it, having to remake a drink is annoying, but you are at work getting paid to do a job. Don’t be rude."

"I went by Panera yesterday to get 2 cinnamon crunch bagels and when I got home to eat one they were hard and stale. They were not fresh at all. I don’t go to this Panera bc it’s a good distance from where I live but I happened to be on that side of town. I was disappointed bc it was too far and late to go back to return them. But I definitely won’t come back to this location and just stick to the one I go to."

"Came in with a $100+ order. There was a young guy working at the register. Poor people skills, not a hello, a smile, a welcome. I told him the first sandwich, how I wanted it etc. nice and slow. Then the rest of the order. He seemed to be in a rush because he kept trying to tell me the total without asking if that’s everything. Tried charging me extra for cookies when every cookie they sell has a pack deal. Why does it matter which cookies I want as long as it’s 4 total - no other Panera location does it like that but sure. Upon seeing the receipt I noticed for the first two sandwiches he didn’t add the right toppings. I asked him and he said it’s on there. Later on I had to tell the sandwich makers that I needed certain toppings on. The first part of the order were a couple soups and they weren’t announced that it’s ready. Nobody called out the name and it was chilling on the counter getting cold. The first two sandwiches were missing the chicken and extra cheese. That was the part of the order the cashier got right also. Upon realizing we got a messed up sandwich we brought them back and the girls in the back made them right right away. Overall they made it right after we told them the issue but shouldn’t have had issues to begin with. Straightforward order. Location was empty."

"The cashier was friendly , service was ok, management should do a better job with keeping the place clean. This was probably the filthiest Panera we've visited. Staff including the manager all seem comfortable hiding behind the doors and no one came out to follow up with ANY of the customers, which explains why the place is filthy. A manager went into use the men's room but didnt bother to tidy up the trash or mess in the restroom. This location was not busy. It'll be a surprise if this location is even open another 6 months."