The Island Pawplex

"I’ve been using the services for over eight years in addition to a facility that is closer to home. Not always easy to get space but if I book early enough, I haven’t had any problems. I did a tour when I first started taking my little guy here. Looks and smells clean on the inside. Conveniently located off of the main road – Clements ferry. Close to the highway so easy getting in and out. The staff is always pleasant and welcoming. The facilities are really nice for indoor /outdoor play. They use an online system. It can be used to upload, records, make reservations and pay the bill. Not the cheapest in the area but I have tried a lot of kennel facilities in the area and I am a true believer that you get what you pay for."

"My pups love Island Pawplex. They go once a week plus occasional boarding. Highly recommend!"

"We absolutely love Island Pawplex! Our Penny girl has been going for the last 6 months! I trust Tristan and her staff completely with Penny’s health and safety! If you’re considering Island Pawplex you won’t be disappointed!"

"My dog needed a restart. This is how he was given back to me. The owner will probably publicly post my signed paper work and tell you that I asked for a beard. I did not. My dog has had to have a restart before. He was never returned to me this way. They laughed at me when I was upset. They called me a neglectful dog parent on their Facebook page. They are awful. Save yourself the trouble. They are nice as can be as long as you are happy. If you are upset just know they will publicly shame you on social media. I would also like to add that it’s absolutely ridiculous that I never received an apology. Not one I am sorry you do not like the cut. I am sorry we cut your dog. Nothing…. Just public shaming on the internet. I believe it says a lot about the company and ownership when you see a negative review and how they respond? This company, with the complaints I have come across put all the blame on the paying customer. They never seem to take any accountability for any issues. It’s an interesting pattern. I did curse at your reception and dog groomer. After they laughed me out of the building not before. Before I asked if the “groomer” was the owner. I was very confused why she would be allowed to have any contact with me in the first place after how upset I was the previous day. Yet another example of poor decision making by a “leader” of a company. I am sure that in the future you will be able to avoid issues such as this if you handle guest complaints yourself. Also, how about learn to apologize. A humble apology goes a long way. It certainly would have kept all of this from happening. Update!!! Found a new groomer! She is so nice and was shocked by what this place did to my Dog. She said there was no excuse for how they shaved his face. No matter if my Dog was matted or not. I have heard a lot of bad things about this place lately. Apparently the new groomer is not so great. You can decide that by looking at the first few pictures of my dog. My first post was 4 months ago. I have not gotten over it and I just want to continue to warn people to not go to this place!"

"BEST DOG DAYCARE/BOARDING/GROOMING in the area!! When I first moved to the Charleston area (now residing in Huger) a couple years ago, I was having a hard time finding a doggy daycare that I really liked. Some places didn't have any grass/turf to play on, some just seemed like a cold warehouse and others just didn't have a friendly staff like I was used to in Charlotte. I was really excited to hear that a new doggy daycare facility was opening up and scheduled my dogs for their temperament test yesterday. The facility is clean and inviting and the staff could not have been friendlier. The pictures they post of the dogs at play on Facebook are amazing and you can tell both the dogs and the workers are having fun! The online portal is great as well. You can schedule everything online and fill out paperwork electronically, super easy! The groomer, Alicia is also amazing! She is very knowledgeable in dog grooming and has such a love for dogs. My girls always look fantastic after seeing her.. If in the area definitely check them out! =)"