Coastal Fertility Specialists
1375 Hospital Drive, Mount Pleasant, South Carolina 29464
About the Coastal Fertility Specialists
Coastal Fertility Specialists is a leading health institution located at 1375 Hospital Drive in Mount Pleasant, South Carolina, United States. Specializing in fertility treatments and reproductive health, our team of experienced doctors and specialists are dedicated to helping individuals and couples achieve their dream of starting a family. With state-of-the-art facilities and personalized care, Coastal Fertility Specialists is committed to providing the highest quality of care and support to our patients on their journey to parenthood.
Photos of Coastal Fertility Specialists
1375 Hospital Dr, Mt Pleasant, SC 29464, United States
Opening hours of Coastal Fertility Specialists
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 12:00
Saturday:
08:00 - 12:00
Sunday:
08:00 - 12:00
Reviews of Coastal Fertility Specialists
"I couldn’t recommend an office or a doctor less. Dr. Jessica McLaughlin botched a simple, common surgery and then dismissed me from the practice when she found out that I got a second opinion because it was a “sign of distrust,” with zero warning right before another scheduled surgery. Don’t waste your time and save yourself the heartache. I have long term complications from surgery that could have been avoided if I had chosen a more experience practitioner. Coastal Fertility is shady and heartless. They are money-driven and are falling behind as fertility technology + research progress. I cannot overstate the lack of professionalism, the poor communication, or the major gaps in bedside manner. To respond to the below response from Coastal Fertility: Getting a second opinion is not a sign of distrust that warrants leaving a patient without healthcare. It’s a sign of a fragile ego and an insecure surgeon that isn’t proud of her own work. A surgeon that was confident would encourage and allow a patient to pursue a second opinion without punishment or threats. Seriously everyone this place is shady. Trust me when I say I would never publish personal medical information or a negative review on the internet as it’s just not my nature if I didn’t feel a personal responsibility to make other families aware of the heartache that this office has cause me and many others. There are so many wonderful, compassionate fertility clinics to choose from but unfortunately this is not one. Also to add- my surgery complication actually has led to long term repercussions- how would you know since you are no longer my clinic?"
"We have found our provider at Coastal Fertility to be incredibly helpful and patient. If it were for her alone, we'd be giving 5 stars. To be honest, I am writing this 3-star review in the hopes that we will receive better communication from billing and finances. I will be thrilled to come back and update this post once our billing concerns have been addressed. Our problem with Coastal has been with finances and billing, and particularly with our financial counselor. She was difficult to communicate with, both in terms of getting timely responses and in her ability to understand our questions. We often had to rephrase our questions to simplify them for her or just throw our hands up and go without answers. Our financial counselor misinterpreted our insurance benefits in a way that would have cost us thousands of dollars had we not contacted the insurance company persistently ourselves to correct her mistake. As for Coastal's billing and financial department overall, we keep receiving bills of amounts that don't add up based on what we and our insurance has paid. Coastal doesn't seem to understand the equation either. We paid around $15,000 up front for services in February 2023. It was unclear what services the $15,000 was for, and the financial counselor was never able to tell us. She kept saying that she couldn't tell us until insurance was filed. We were never given an answer to this question, which we have had to ask again and again as we paid more to Coastal and saw our insurance covering the same services for which we were paying. Most recently, we had a service covered by insurance, and the claim was subsequently, inexplicably voided by Coastal. We understand that there are so few options for fertility treatment in the area and that Coastal is one of the most successful. The best advice we can give is to carefully track all that you pay and all that your insurance pays. Also, look into your fertility benefits on your own through your insurance to ensure that you are truly getting what your benefits provide. As an update, we found some folks from the billing department to be very helpful and kind. However, we did continue to experience some unprofessional interactions. There was a staff member who made up a personally hurtful story about why we requested a change in filing a claim. This false story was sent to us in an email with our true reasons for filing listed in that same email thread. In addition, we received an email that was about us but not intended for us. We invested so much of ourselves, our time, our hope, and our money into this clinic, and we left with a great deal of sadness, knowing that we were considered a burden. I hope that others who find themselves dealing with loss and infertility will find patience and kindness at Coastal from all staff members and not just the fantastic providers and those special, kind souls on the billing/administrative staff."
"I started my journey to become a single mom in the middle of 2022. I was 39 at the time, and a bit worried about my age. It was a tough experience for me, a couple of IUI’s, the preparation and egg retrieval, a surgical procedure followed by an IVF implant. It was such an up and down emotional trip for me. But Doctor McLaughlin was great and my nurse, Keshala, was wonderfully supportive and encouraged me the whole way. As of today I’m 8 weeks and 2 days pregnant and had my last appointment with Costal Fertility this past Monday. I was a patient at their Savannah and Mount Pleasant locations. I also used their on-call lines a few times for questioning. I am so thankful to have been blessed with the staff of Coastal Fertility Specialists and their guidance. I am looking forward to my due date in August, praying everything will continue to be positive. I cannot thank them enough for getting me to this point. ~Mayline"
"My husband and I absolutely recommend Coastal Fertility Specialists (with special thanks to Dr. McLaughlin and Alex)! After multiple pregnancy losses and receiving a really tricky diagnosis, the CFS team worked so hard to help us get pregnant and truly help us make our dreams come true. They were so patient with us, answered all of our questions, and were so caring and understanding through the IVF process. We would go back and do everything over again with the same team - and plan to for baby #2!"
"The team at Coastal Fertility has been nothing but wonderful through our journey with IVF. We started the process 3 years ago and we had to pause because of COVID. When we returned Dr. Cook immediately jumped in as if no time had passed. The nurse team is available whenever you need them and holds your hand through the entire process. Everyone was amazing but specifically Jordan, Tiffany, Julie and Susan, we could not have asked for a better care team. Dr Cook was away during my retrieval which caused no disruption. Dr McLaughlin stepped in and created a comfortable environment for my speedy retrieval. I can not thank everyone enough for an amazing experience. We will be doing our transfer soon and hope for success. We know our team with Coastal will continue to show the utmost professionalism and care"
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