University Primary Care - Georgia Avenue

"I went for a Wellness visit and had to wait an hour. When I finally went to the back the assistant helping me took my BP, Pulse, Oxgen an Weight. She never took my temperature but put on the paperwork is was 98.1, it was never taken. The physician I see will not answer his messages on my chart. Since Dr. Stewart left this practice has gone way down."

"My experience here at this facility has been nothing but a God Sent! From the moment I walked in waiting room w/ my mom(bc it's her Dr.) The nurses, and Doctors have been patient, Under understanding, helpful, resourceful, caring, compassionate, and THEY LISTENE! I take my mom to her appointments and they make sure you understand everything, and that they have answered all questions."

"Totally agree with other reviews. I understand it is Covid 19, but how does that prevent you from returning a phone call? My husband wanted to make an appointment since his blood pressure was reading high, some at 190/85. He was told they would call back within 24 hours. My 24 is different from theirs. I am probably going to go to the office to find out what the problem is. Total lack of patient ( customer ) service skills."

"I've never dealt with a more unresponsive medical practice. The phones never get answered. Voicemails never returned. Pro tip: just dial straight in to the billing dept if you ever need to talk to somebody. The only people that answer phones are the ones hoping to collect money. If that's not enough to drive you insane, my doctor's (Dr. Jansen...whom I actually am very pleased with individually) PA is always grumpy and down-right rude. I won't be going back."

"Absolutely horrendous staff and service from the front desk to the medical staff from top to bottom. I have been a nurse for 20 yrs and have NEVER seen such blatant disregard for patients. They openly and without a concern in the world hang up on you, if you leave them a message by phone and MyChart either they ignore it altogether or it takes them an average of 2 weeks to return your call and are unbelievably rude even then. Unless you just enjoy paying someone to treat you in an awful, awful manner I'd stay FAR away from this place."