Catbird Soho

"What a massive disappointment of a store. What’s happened to this brand? As a longtime customer of catbird, I was deeply upset by my visit to the soho store earlier today. I came in to have a Catbird piece that I already own, adjusted (something they apparently do not and refuse to do) The salesperson said I could either go to another jeweler or do it myself, and thus was literally handed scissors. I couldn’t believe this was actually happening. Once I snipped my bracelets loose end off, I was immediately informed that I could NEVER return that item now that I’ve cut it. Okay? Thanks…? What a joke. I figured maybe it was a one-off bad vibe and browsed around. Tried on a necklace that I was interested in, but asked if I could swap out the necklace chain for one of their other options when purchasing. I was told that that wasn’t an option but I could “Go to another jewelry store” if I wanted a different chain. What are you talking about…I want a different chain that is in this store, that YOU sell. I genuinely thought I was losing my mind. Is everyone okay in there? What on earth is going on in terms of quality, in terms of salesmanship? Craftsmanship? Service? Maybe I’ll just take the advice given to me and I’ll just ‘go to another jewelry store’."

"The jewelry collection never disappoints, and my yearly tradition of adding new pieces is a testament to Catbird's timeless allure. However, the true highlight is the exceptional sales associate, Isabella. Her warmth, patience, and genuine care elevate the shopping experience to an extraordinary level. During my most recent visit, Isabella made my mom's quest for a small birthday charm an absolute joy. Her outstanding service transformed a simple shopping trip into a truly special moment. At Catbird, the combination of enchanting jewelry and unparalleled service by individuals like Isabella made my visit an unforgettable experience."

"I almost lost my ear bc of this scam/poor quality earrings. A doctor had to remove the earring and told me this only happens with poor quality gold and never to wear them again. “Customer experience” team responded more than a month later that I must’ve done something myself to the earrings. They deliver same day bc it’s a drug like scam."

"About a month ago I went to the Soho Catbird location with my best friend to get zapped. We made an appointment and were taken care of immediately. The store is so cute and there is so much to take in. I love the minimalistic designs and the curation of the shop. We had Bella as our Zapper. She presented herself as very knowledgeable with sizing and safety. The process was very quick. I have been wearing my bracelet and I JUST LOVE IT. It is a simple reminder of my best friend each time I glance at it. Thank you Bella and Catbird!!!"