New Top Jewelry

"I wish I could give 0 stars…. DO NOT BELIEVE THE HYPE. Disgustingly rude, racist owner. Online says they close at 6pm, I arrived at 4:45 and there was a couple waiting outside because the door was locked though there was only 1 customer inside the store. After 15 minutes, the current customers left and we proceeded to enter along with the couple. The lady literally screamed “close soon” so I asked if we had the opportunity to shop and she then yelled “close the door!”…. Ok no prob. We then waited another 15 minutes for our turn. The couple exited the store and said the owner asked them to let us know they were closed. The moment they stepped out the door, an older man came to lock the door, turn off the lights and placed a sign that said they closed at 5pm. (Pictured) At this point we waited over 30 minutes in the rain which was a complete waste of time that could have been avoided if the owner told us they were not accepting anymore customers from the rip or had the sign up. The photo is the sign that was placed AT closing which was 5:20pm. If you closed at 5, why let the couple in AFTER 5pm? It honestly feels like they are racist and discriminated against us due to our ethnicity."

"This store has the absolute worst customer service I have ever experienced, which I quickly learned in my 2 minutes here. My friends and I came in and the extremely rude owner automatically assumed we were not actual customers, probably because we are young. I asked the price of an item I was interested in, and she laughed and responded “if you want play jewelry, go to canal street”. We obviously would never give our business to someone so rude, so we immediately left. It’s her loss that her attitude prevented her from making sales to us, and I’m sure it’s the reason she loses many other customers, as well. It’s safe to say I will never be back and will inform everyone I know not to go here."

"Unfortunately there is not zero stars, Recently, I visited New Top Jewelry in Chinatown, NY, hoping to explore their collection. Unfortunately, my experience was far from pleasant. The owner, a lady, greeted me with an unexpected attitude. Before I could even inquire about specific items, she abruptly informed me that they didn't have anything I would be interested in. This presumption was not only unprofessional but also quite surprising. It's important for businesses, especially in retail, to welcome potential customers with openness and assistance, not preconceived notions. I was hoping for a browsing experience where I could see various options and make an informed choice, but this interaction left me feeling unwelcome and undervalued as a customer."

"First time at Jane’s shop and I was blown away by her jewelry selection and fair prices (prices reflect the weight of the gold). New Top Jewelry offers ring resizing too! I bought this locket, 2 rings, and the zodiac coin necklace. Jane was very attentive as I expressed interest in these pieces. She even helped me find a chain that matched. Please note, Jane is only one person assisting everyone in the shop, so you must be patient and wait your turn (first come first serve). If that sits well with you, you’ll have a wonderful experience!"