Capital One Bank

"I have been a customer of many banks. On one visit, I was told that they are an online bank and today I was told that notorization was not a banking service. Obviously, customer service isn't either. Do you think they might staff with the client in mind? Twenty minutes waiting in line to deposit a check on Saturday is unacceptable."

"I had deposited 4 check on ATM machine but money wasn't deposited on account. I asked them help me but stuff didn't help me I have account with capital one bank since 2004."

"I went to the Ronkonkoma branch on Friday to make an international wire transfer. I specifically told her that it was an international wire to Japan. The teller told me it can be done on the app at home. I went home and was not able to do it because only domestic wire transfers can be done on the app/website. What a wonderful, uneducated teller. Went back the next day and the same teller told me she couldn’t do the wire transfer for me and I’d have to come back a third day in a row and speak to someone else before 3PM. This is super inconvenient since there are limited branches in my area and I need to drive miles away for this. Capital One is the only bank that requires you to be present at a certain time to make international wires. People have jobs and can’t just show up at certain times of the day to accommodate the bank. I’m able to do international wire transfers any day/time of the week with my other banks from their app at home. I’m closing all of my capital one accounts. It’s no wonder why all these branches are closing. Poor customer service and behind the pack in innovation and convenience."

"I've been with Capital One for 5 years and have had 0 problems with my accounts,and 0 problems with my 4 credit cards. The interest rate is good for a savings account at the moment."

"I went there with many questions and issues regarding multiple accounts, new checks, direct deposits, online accounts and bank cards. One by one the bank officer took care of everything. To say I am happy would be an understatement, things are running very smoothly and there are no problems. Thank You !!"