Heavenly Spa by Westin - Savannah 2 Resort Drive, Savannah, GA 31421

"Great experience... The massage and facial was lovely. The place is clean and quiet, everybody that works here is nice , smiling and very attentive, making you feel pampered and taken care of. They offer lunch and wine or mimosas. There is plenty of parking."

"Darren is an amazing massage therapist! I have a monthly membership and he keeps me feeling my best, highly recommend!"

"Terry was unbelievable! My friend treated me to a 50 minute signature message and it was nothing but HEAVENLY!! The whole experience, from the moment we checked in until we left was magical. Can’t wait to go back!! Thank you Terry and everyone that works at the Spa for making our afternoon extra special."

"This spa is NOT in the Westin resort. You will have to take a short drive or take a shuttle over to the space. I didn’t see this info anywhere when I planned my visit. This spa is lovely: steam and sauna, wonderful therapists and they even have champs and mimosas to offer. The snacks are fresh and the tea and water healing. There is a restaurant on the premises as well! Communication was poor and I even ended up missing one of my appointments because they called and told me to come an hour later than I believed I should come. I felt funny about this so I called back and asked if I had any appointment for 10 am- I was told no, just the 11:30 massage. I was sitting around my resort room waiting for the time to come for my massage when they called and wondered where I was as I was missing my hand and foot massage service. I explained about our phone calls, but they did nothing to remedy the situation. I thought they would cut the price of my massage or give me a gift certificate or something because of my disappointment and inconvenience (and yes, it was an inconvenience as I had planned to be there with my friend at 10 am but was told to come later so my friend went alone as did I later!) Very poor customer service! Another example of their bad communication is that the website where I made my appointments did not indicate that there was steam or sauna. I would’ve definitely come early just for the steam and sauna, but I did not believe there was that there. With a name like heavenly massage, I was thinking it was more like a massage envy type of place instead of a very nice resort style spa with steam and sauna. They need to fix the website. They need to communicate better with their customers."

"We are experienced spa goers and my basic spa standard begs the question, Is the facility as nice or nicer than my own home? In this case, absolutely not. Pricing is comparable to other spas in the area. Go elsewhere!!! I expect better from a Marriott brand. The changing area was the size of a broom closet and faintly smelled like old wet carpet, at least I tried to convince myself that’s what it was. Shower was open at the top and next to the toilets. So you could hear EVERYTHING including loud flushing. The rattling shower handle and shower amenity box all needed screw tightening and a robe hook because an exposed screw doesn’t work. The rusting doors were absolutely shameful. Staff walked by the serene, quiet area stalking loudly on multiple passes, and spoke loudly throughout the spa experience. I shouldn’t have to ask you to whisper. I was asked if I brought something for my hair, most spas have cheap elastics or something for hair. Overall it was very disappointing everything needs an update from the old, dingy lockers to the Formica marble counter tops. OR don’t charge premium prices. In this case I did not get what I paid for."