CVS

"If the drive-thru isn't picking up and going, the staff needs to have customers come in the store. No reason to be inline for over 10 minutes."

"I've been on hold for 45 minutes. This is absolutely ridiculous. Not everything can be handled on the app. How can you ignore a phone call for such a long time? If I could take care of the issue on the app, I would. Answer the damn phone."

"It’s a nightmare calling them because the phone menu has “endless” steps, when all I want is to get directly to the pharmacy to speak with a PERSON. Then, the wait time is “forever” (always more than 15 minutes on hold before anyone answers). To add insult to injury, the repetitive hold music (electronic noises on loop) with intermittent voice telling me to get vaccinated, over and over and…you get the picture…drives me almost insane-SO annoying! There also seems to be a huge disconnect between corporate CVS (their app, etc) and the actual, local, brick n’mortar store and pharmacy!"

"Arrived to pick up my daughter’s antibiotic and was turned away at the pharmacy. An employee (presumably a pharmacy technician) stated their last customer was in line and that they were closing for the day (at 1:30 PM) then corrected themselves and said that the pharmacy was going to lunch and that I would have to come back later. Excellent customer service!"