COACH Outlet,

200 Tanger Outlets Boulevard, Pooler, GA 31322

"I came in there today to buy hat they didn't speak at and the person who spoke (dude/ girl ) whenever kept referring to me as girl I found that to be odd iam a grown women I went to Tommy's store,polo, Micheal kors,and gap and not one of the employees there referred to me as a girl But trans person I really call em because I so I don't know what to refer to them as But anywho he did take the hat up front old lady was talking to much making the young man transaction long I them she talk to much that day crew I saw today isn't friendly at all highly disappointed today left without my hat"

"I recently visited the COACH Outlet Store, and my experience was nothing short of disappointing. The main reason for my dissatisfaction revolves around the cashier, whose behavior left much to be desired. Upon approaching the cash register with a genuine interest in the store's offerings, I asked the cashier a couple of questions. To my surprise, she seemed visibly bothered by my inquiries. Her lack of professionalism and apparent disdain for my presence made the entire interaction extremely uncomfortable. Despite the store's tidy appearance and a seemingly good collection with reasonable prices, the cashier's attitude managed to overshadow any positive aspects. Even when I extended a simple "thank you" at the end of the transaction, she responded with silence and an indifferent stare. Such blatant rudeness and unprofessionalism have certainly left me with a regrettable impression of the store. It's disheartening to encounter such behavior, especially when the store itself appears to have potential."

"I am very disappointed that I had a call the Hilton head location just to get a item that I couldn't get from the pooler or location. At first spoke I with a store associate. That didn't really seem to help me. Then I spoke to the store manager Melissa, where I felt like the conversation was just more or less me being rushed off the phone. I had asked about an item at pooler, ga location she said that it was a chirstmas. I asked about the item being purchased at the hilton head location she said that it could not be purchased locally. I asked if she could call and double check she says that she was swamped but would give me the number to call. Laura on the other hand ( #4454 treat people how you want to be treated)was more helpful and did not make me feel like i was bothering her. I explained that i just called the pooler locaton And the store manager Melissa said that it wasn't in the system and that it could not be picked up locally. Laura, was very helpful. Didn't mind putting me on hold. Just to double check and guess what Melissa, There were 8 but I thank you for your time and your effort. I wouldn't want you to have to stop and help a customer over the phone and have a hard time maneuvering through the swamp,because you're swamped. See Melissa it just takes a mustard seed. Customer Service goes a long way."

"I ordered my mom a gift to be shipped. They waited until the day before Christmas to create a label for it. It’s now after Christmas and I have been trying to find this package. UPS says it’s not in their possession. The store says they don’t have it. I asked for a refund and the store denied it. Shopping here was a mistake. Coach lost my package and couldn’t care less about it."

"During Tihar ( Dipawoli - One of the biggest festival of Hindu) we visited this store to purchase gift for sisters and we found good deal for very nice products. Sales persons are very helpful …."