Ethan Allen 1905 North Highway 17, Mount Pleasant, SC 29464

"I worked with Melinda Dobrosky to buy 4 bar stools for my house. Melinda was really excellent in helping me pick out the right wood finish and upholstery materials for the stools, and even came out to the house to ensure everything coordinated with the existing decor. I certainly would use her and Ethan Allen again for furniture needs."

"Extremely disappointed with the fabric on our incliner and loveseat from Ethan Allen. Within 3 months the fabric started to have pilling and looks several years old. When we reached to the their leaders we were told that the fabric is high quality and very durable. Their response was “What you are experiencing is pilling which happens often on fabrics with a high content of man-made fibers. The fabric you selected is 75% Olefin and 25% Polyester (all man-made fibers). Pilling can be very common and caused by friction.” Friction from having 2 adults sit on the furniture for about 1-1.5 hrs each night. We were told to buy a $5 sweater shaver from Amazon and shave the pilling from time to time. I wouldn’t expect that I would have to service my high quality fabric, which was a very expensive purchase, with a sweater shaver! If this is how the fabric performs, maybe you should warn your customer of that before they make their purchase."

"The sales person was very helpful in guiding us to make a decision. Jane came to our home with selected fabrics and we were able to confirm what looked best. The delivery team actually showed up a little early which worked out great."

"You have a star employee at your warehouse in Maiden, NC. Alisha Cline could not have been more helpful or accommodating when I had a warranty issue. Alisha was so nice and went above and beyond to help me get photos to her after I got home from work—which she was also home, too. Most people just go through the motions but Alisha really seems to care about her job and customer care."

"DO YOUR RESEARCH- AND DO NOT PURCHASE ETHAN ALLEN FURNITURE- THEY DO NOT STAND BEHIND THEIR PRODUCTS. We sold our house and furniture in March of 2021. To make things easy, or so we thought, we decided to go to Ethan Allen (as we had many times before) and purchased approximately $25K worth of furniture including a sofa and two chairs covered in a fabric that we believed was performance fabric. I am sorry we decided not to go Haven's Furniture as we had purchased a white sofa from Haven's in Revolution fabric which was amazing and stayed extremely clean the entire time we owned it. We are very clean people and live in a brand new house. When we complained about the fabric that after 2 months (3 of us live in the house and we had no pets) as it appears to attract dirt and looked like it was 10 years old. Kathy White the Ethan Allen Market Design Leader for the Coastal Carolinas said that "since it is a new home, that the dust settling from construction paired with bodily oils probably has caused soiling." So, warning to anyone buying/building a new home, do not purchase white performance fabric from Ethan Allen as the dust settling may ruin your new furniture! What a joke. The attached pictures show the fabric after 2 months of ownership. I would NOT purchase anything from Ethan Allen furniture- do your research and you will hear so many stories like mine (and others much worse). I wish I had!!! Correspondence through the BBB with Ethan Allen: Ms. Joyce, We closely monitor all fabrics for performance issues and track service issues for every fabric in our assortment. The fabric you chose has had no other service alerts and is performing to our rigorous quality standards. As we've discussed, your furniture was delivered in new condition. Ethan Allen is not responsible for any soiling that occurred after delivery or the crushing of the chenille pile as these are the result of normal wear and usage and are not factory defects covered under warranty. Your performance fabric is easy to clean, and if the chenille pile is crushed from use, it can be restored by brushing. You can do this yourself or choose to use the services of a professional upholstery cleaning company. I regret that you are unhappy with your purchase, but Ethan Allen cannot assume the responsibility for maintaining the appearance of your furniture once in the home. Sincerely, Kathy White Kathy White Market Design Leader Retail Division Coastal Carolinas - Greenville, Myrtle Beach, Mt. Pleasant, Bluffton, Savannah Bottom Line... Ethan Allen DOES NOT stand by their products and I would NOT trust the salespeople to tell you the whole story about fabrics. Do your research and BUYER BEWARE of Ethan Allen Furniture!!! Before spending thousands of dollars on furniture, spend a few hours on the Internet looking at reviews of Ethan Allen- believe me, you will decide to go elsewhere!! Lastly, the "furniture insurance policy" is a joke. Don't waste your money!!!"