PetSmart

"I called at 8:30 in the morning ,grooming said just walk in and that I did not need an appointment for a nail trim. Then a girl who got there 10 minutes after me said she made an appointment 45 minutes ago on the phone and they then took her first after I had already been waiting 20 minutes I left as they were tending to the girl with the appointment so it would’ve been another 15 minutes . I will not be back. And because I questioned appointments and decided to cancel mine the girl said, thank you very much. Have a great day very sarcastically. Rude."

"They need to do better with the grooming services. Can’t get a cat grooming appointment unless you look a month ahead of time and even then, they’re only available a couple days and on limited times. I’m sure they realize we don’t all have dogs."

"Very friendly staff. Went to get some fish. One of the better kept fish sections I’ve seen in a commercial store. The worker cared about what he was doing. Asking questions about the tank I was putting the fish into. Making sure the fish would be well accounted for. I can respect that."

"Carter was given to the smallest groomer in the salon. We never got any phone calls or anything until he was ready to be picked up. The picture attached is what Carter looks like now at the end of November in the cold. He was SHAVED. The reason given was “he was too matted” and “he was hard to handle”. Nowhere was it discussed that they needed to shave Carter. We have been getting him groomed and he’s actually been very matted before when we were late on his grooms and still didn’t need to be shaved then. This was purely inexperience and laziness. He wasn’t even shaved well as you can see from the picture. I was contacted by the store manager who acknowledged this not what was expected but only offered 50% off the next appointment or 50% refund. I want ALL of my money back and an apology for shaving my dog in WINTER because you have an inexperienced groomer on staff. Now when his fur comes back in it’s unlikely that he’s going to have the same fur pattern which was very unique and the reason we kept him longer."

"I got a ball python unexpectedly this week, and I had no clue what I was doing when it came to heat/humidity. I came in to the store Friday night and didn’t find the answers I wanted, but still got the things I thought I’d need. Saturday morning, I came back and spoke with raven. They taught me so much in a short amount of time, and helped me pick out everything I needed for my new addition. Raven is the self proclaimed “snake person” and I have to agree, my snake is now thriving thanks to them. Give raven a raise and tell ‘em thank you ! :)"