CVS

"Calling to inquire about pharmacy service, finally got a person..a bored person who just said "yes?" or " no"...with long pauses before answering...sorry to interrupt her surfing"

"Each time I get the same cashier in the pharmacy. She never looks up at me as she asks the routine questions. Hands me by bag and change, and says nothing. The manager, Don is no better at customer service and will actually argue with the customers. This CVS in Hampton has been going down hill for several years."

"Why did the pharmacy close at 8pm today? I had to go to the ER today and they called in medicine that I needed to start tonight. I went straight to CVS and arrived at about 8pm. The drive-thru was already closed at 8pm. When I went inside, the pharmacist said the system was down and they were closing....amazing this same pharmacist always has difficulties with his pharmacy. This has to stop with this same pharmacy. I needed my prescription tonight not tomorrow!"

"I was charged close to $70.00 for 2 prescriptions. I have medical insurance and I also have a prescription card. I gave it to the lady at the pharmacy just to be handed it back and for her to tell me that my cards are only for the doctor's office. I had to pay full price for a prescription that my insurance would have covered if she had taken the time to enter my information into the computer. I will no longer be using CVS pharmacy because of this. I'm switching to Carolina Pharmacy where they actually acknowledge my health insurance and prescription card."

"I came in today to get a prescription that was sent in by my doctor. I waited in the drive thru line behind some other cars for several minutes hoping when I got to the window the prescription would be ready. They told me that they had no record of the prescription. So, I left to kill some time. But, I called my doctor’s office and they confirmed it had been sent. I returned a few minutes before 1:30 pm and was told by the clerk that they were closing for lunch @ 1:30 pm. I was not aware of their lunch policy and feel like I should have been served. When I expressed that, I was told everybody knows that and basically just shut down right in front of me. I have also had a few issues with prescription refills. I have received texts stating that a prescription is ready and got to pharmacy and it wasn’t ready. Where is the “Great” customer service these days?"