Bank of America (with Drive-thru services) 911 Haywood Road, Greenville, SC 29615

"Banks motto should be "inconsistency". From different office hours at locations, to needing 2 forms of id suddenly to cash a check for 500 when u see me cash a 1000 dollar check every 2 weeks. Joke of a bank."

"Went into cash in a check today drawn on Bank of America. Never had an issue with this before in the past at any other location… The teller was extremely rude and cashed a check for someone else that was from out of state for a large dealer group that I work for… I had my license and credit card that was in my Apple wallet and valid. Teller said it wasn’t good enough! I asked for the manager and the teller went into the managers office, but the manager didn’t bother with coming out to explain anything and had a different person that worked there explain their ridiculous reason for not cashing. Teller passed by and never said another word. Very poor customer service. Find another branch or better yet a different bank! Now I know why I closed my account with them years back.!"

"There were two young ladies that helped me change phone number on the website because its now updated and I had lost all info but they were awesome and even though it was only about 3 min after closing...they didn't have to help however were SO friendly and helpful! Thank you two(I'm just gonna call you miss red and miss brunette at moment). I hope you have a great weekend and bless you both! This customer service is why I've been banking with BOA since 2013!"

"Recently started my BUSINESS account here. Not HAPPY at all. Just made a substantial deposit and wanted to UNDERSTAND something about a CHECK I was cashing. The TELLER got AGGRESSIVE with me telling me I can’t CASH check anywhere in my BUSINESS name. I told her I could she have SOMEONE explain my account to me, as she got more aggressive, it seemed she was getting the guards attention. Then told me to take a seat. The customer service here is just not what I was thinking opening my first business account. A few weeks ago, they set me an appointment to have my wife sign for the account. They insisted it wouldn’t be long, and we would walk straight in. She waited 45 min and still wasn’t seen. I wouldn’t recommend this bank, especially for minorities. You don’t feel apart of there branch."

"I have been a long time BofA customer and frustrated by the lack of personal touch the bank has moved towards. I had an issue today and went in and had a great experience with Adriana Perez...she was outstanding and solved my issue even though it took a long time to get through to HQ. She was patient ans helpful the whole time. I appreciate her putting a human touch on a bank that has become so automated that it's hard to get anything done when something goes wrong!"