Sonesta Resort Hilton Head Island

"Sonesta Resort was the best choice we made for our wedding! We are from Upstate New York and picked a handful of venues to tour on a quick trip. We toured Sonesta and 2 other venues in Hilton Head Island, and Sonesta was hands down the best. The scenery, location, and price were amazing! But that is not the reason we booked with them. The sales manager Delaney was the kindest, most dedicated, and fun person to work with! She made sure that we had everything we needed! I am gluten free, as were several of our guests, and Delaney ensure that almost all of the food was made gluten free or had a gluten free option. We also needed easels, reserved signs, and random items we thought we be an extra charge and were free. Sonesta goes above and beyond, 5 stars is truly not enough for the service we got!"

"Returned from a 4 day trip to the Sonesta in Hilton Head. Overall I was impressed with the quality and service. Room was spacious and grounds were beautiful. Weather was colder, but the heated pool was warm and clean. I am disappointed with their incorrect website descriptions and photos. I booked an Executive King Garden view; based on the photos it looked like a suite with separate living and sleeping areas, divided by an entertainment center. When I arrived to my room it appeared to be a standard king room. The front desk confirmed the room I was staying in was the room I booked. When I showed them the website photos and that the room didn't match they said it was a known problem. They have repeatedly requested the photos be updated, but has yet to be updated. As of the time of this review the photos are still not updated. They were apologetic and offered a discounted rate for the inconvenience. This was our first time to Hilton Head and would stay at the Sonesta again. Despite the misleading photos the resort worked out well."

"The good: Everyone was welcoming and friendly. Service was great. Loved being close to beach. The bad: Pictures on the website are deceiving. Hotel needs to be updated everywhere. We had dinner at the hotel our first night, and the breakfast buffet every morning. Both were overpriced. Breakfast was okay. Didn’t enjoy dinner. Lobby had tons of flies. We would not stay at this place again. Definitely wasn’t luxury."

"I have some Mixed feelings about my stay but I would not stay again. The good: -Service and staff were fantastic! Very nice, very approachable, pleasant, friendly! -Pet Policy is reasonably priced and non-restrictive! -They provided a bed and a bowl -The rear of the property is very nice and beach was nice. The Bad: -One of our rooms smelt musty and they are outdated, I suspect from cleaning up after an animal. Not sure what genius thought carpet was ok for pet rooms but get some hard flooring to fix this smell and make clearing easy. Its not rocket science. -The Tubs will not drain properly in either room, you will be up to your ankles in water when taking a shower. -Overpriced for what it is, if the rooms were newer it would be justified. -Improperly advertised amenities, we visited in peak season and despite this two of the three bars were closed at night, and one of them closes early including the pool. Its very uninviting to see so many guests packed in and trying to get service from the small bar in the lobby. They have a huge outdoor gazebo style bar that is going completely unused, even during the day it did not open! -Issues with food: The food its self is good, no issues with taste or quality. However for the Price it is not that good, especially the breakfast bar, I paid $150 for two adults and 3 kids to eat a somewhat normal breakfast bar. I did enjoy everything I ordered and no issues with service. The other major issue is this particular area has NO other places to eat in relative walking distance, NONE, so you are forced to pay the premium to eat if you don't want to have to venture into town/traffic. Additionally NO ROOM SERVICE, like what the heck!! What resort doesn't have room service...... -Price gouged and blocking beach chairs. I have never stayed at a resort that charged their own guests for beach chairs, at that $40 A DAY!!! :(. On top of that most were already reserved and the entire section of the beach is blocked by them all lined up in two full rows. So go to beach early if you plan staying here. This is an obvious money grab. -Other thoughts: No one wants to have to bring their debit card/wallet everywhere they go on a resort for the fear they will find something that costs that should not be a charge. If your staying at a premium resort you should be able to charge everything to your room and or be all inclusive. The live music and food options at a cheaper smaller place like the Beach House Resort puts this place at shame. Also no life guards at pool, so don't plan on relaxing too much if you bring kids...."

"When we first got there we had an issue getting into our room. Luckily Steve with maintenance came up & got us in. The room smelled like mildew, so we had to go & get air freshener for the room. Toilet was dirty & lots of soap scum in the shower. No room service which was a bummer. They seem to be quite short staffed. Restaurant staff was very nice. Great location & so close to the beach! You can’t beat that. Beautiful property! Overall, It was a good stay, but the price does not match the service."