Candlewood Suites Savannah Airport, an IHG Hotel 50 Stephen South Green Drive, Savannah, GA 31408

"Booked a room for 2 queen beds. Checked in and room only had 1 bed. Showed proof of reservation for 2 queens, but they wouldn't switch us. Room had bugs in it. Will not stay there again."

"When I checked in the first night, the front desk associate, Willie, was so amazing I had high hopes. He was friendly, helpful, personable, and made me feel so comfortable. Those feelings were quickly dashed in the following days. I was supposed to stay here for over a month and checked out after 9 days. Recently "renovated" rooms? My recliner had drawings in marker all over it and sometimes reclined, sometimes, did not. Carpet had stains in several areas, utensils were rusty. Not what I would expect from a renovation. Dishwasher bottom rack coming off the track and dishwasher not in great shape in general. Kitchen missing the basics- one 1qt sauce pan and one 6" frying pan (with the teflon flaking) is all you get. No can opener, minimal utensils, etc. was told upon check in there is a cupboard you can check-out additional kitchen supplies, however, when I inquired at the front desk a few days later I was told they no longer do that and to "go to Walmart or Dollar General if you want anything else". Not my definition of a "fully equipped kitchen". That leads me to the staff. The staff is horrendous (other than Willie). They have a husband and wife employee that are living there with their young children who cone off parking spots for themselves in the front. She is a housekeeper and he is supposed to work the front desk, but is rarely there. While husband is supposed to be working the front desk, he has the wife leave the door to their room propped open so he can walk down all evening long. You can hear everything from that room, tv, kids playing, and you can definitely hear when he walks down the hall and stands at the door to have their numerous heated conversations. When I complained about the noise and asked them to please close the door, I was treated with disgust and disrespect from then on. The way they behaved and the permanent residence led me to believe they were owners or managers, but they are not. They made it to where I no longer felt comfortable staying there. Other than Willie, the entire staff is rude and unhelpful, especially if you bring up any type of issue. Pool does not have any chairs. No lounge chairs, no sitting chairs, nothing. It is literally just the pool and nothing else. Housekeeping once a week, which is pretty much the normal, however, when giving housekeeping my used towels I was told I would have to go to the front desk after 1PM because they did not have any clean towels to exchange them for. Each room only gets 2 bath towels and 2 washcloths and they did not have any towels for housekeeping to switch out on the scheduled room cleaning day? Do yourself a favor and pony up the extra pennies for another hotel and skip staying here. I switched to the Residence Inn down the street and it is cleaner, the staff is exceptional, and the amenities are much better."

"I was told my room was recently renovated - ha! This hotel was gross. The stains on the carpet, chair, and bed added another dimension to the must in the air. On the bright side, the roach in the shower wasn’t the biggest I’ve ever seen. I was double charged the pet fee, but that refunded with little fuss. I asked for a credit due to hotel conditions and roach, but did not hear back."

"I had stayed here 3-4 years ago and had a great service experience yet decor felt it needed to be refreshed. Upon reading recent mixed reviews, I was confused on what to expect. After reading further on the IHG website that the hotel is undergoing renovations and reviews there, I felt more confident to book a vacation stay for 2 nights here. I can say WOW! The staff is hard working and very friendly. You can see that the hotel has reinvested with an updated decor and items. My two renovated rooms were clean and modern. I definitely recommend this place regardless of the travel purpose! Must try and will be back."

"If hotels could catfish this hotel would be on the show. Do Not trust the pictures online. When you first walk in you are hit with a smell, and as you travel through the hotel it get worst. Especially in the elevator!! The rooms are spacious but dated. Everything looks like it need a very deep clean. I paid over $500 for 2 nights I wasn’t expecting 5 star but I was expecting quality and cleanliness. Would not recommend"