Edible Arrangements 261 Grand Street, Jersey City, NJ 07302

"DO NOT ORDER FROM THIS LOCATION!!!! I ordered from them and almost all there chocolate covered strawberries came with mold! Good thing it only took one bite to figure it out. This location does not take care of their fruits! DISGUSTED. They refuse to give me my money back as well. DO NOT BUY FROM HERE"

"****Anyone who looks here, be mindful of the 5 star reviews, just saw one who gives 5 star reviews to multiple Edible Arrangement shops in similar timeframes. So pathetic that you'd need fake positive reviews. I wouldn't order from here. Total radio silence, no updates, nothing. I spent $95+ plus a premium due to the holiday, I get it, but the guarantee of delivery was there albeit, it'd be late, but that's fine. The issue is there is no help or notifications. Stay away. Getting my money back for sure."

"Very disappointed. I had made an online order for a 9am pick up time and when I got to the store, the door was locked! Now I can understand if someone was running late or called out sick. Fine. Even though I could only pick up at that time since my shift at work ends way after they close maybe I can call them to figure out a solution. All calls were ignored as well as the feedback option on their website. No communication! Had to end up disputing the charge with my bank with no gift to show for it! The only reason I give it a second star is that they immediately gave me back my money. Its just sad that if they at least picked up the phone, I would have waited or at least arranged for them to deliver it the half of a block where I worked. I dont think I'll be ordering from them again."

"Tried calling the store multiple times, even tried sending an email and I still have not had a response, 7 days later. I paid for balloons that were never delivered with the basket for my daughter’s birthday. I’ve never had this issue with edible arrangements. I will never use this store again. Very obvious no balloons were delivered. This was a picture from the delivery guy. Very disappointed. I live in FL and was very excited for her to have her balloons with her basket as a surprise, but it was ruined."

"I ordered the wish-Tini arrangement online as a birthday surprise for my adult son 8 days prior to delivery date. Cute red martini glass filled with fruit. I also purchased pineapple numbers for an additional cost. It was delivered at a reasonable time mid-afternoon, while he was still at work. When he sent me a photo of what arrived, I was shocked! It looked nothing like the online presentation! It was an embarrassment. The martini glass was tiny and green, with visible kale showing out of the tiny container. Fruit was Haphazardly thrown together. The chocolate icing drizzle was sloppily designed. They even dipped fruit in a weird white icing with sprinkles, which is NOT supposed to be a part of this arrangement. I sent an email to customer service who advised they would forward my grievance to the store manager or owner. I never heard from the store. Neither the store or the toll-free customer service phone number gets answered by a live agent at any time on any day. I had to hunt their corporate phone number down, and only then was I able to speak with a live agent who is part of escalation team. I received a full refund. I read the reviews, but chose to still place the order with this location, assuming a downtown Jersey City location would fare better than other nearby locations. Boy, was I wrong!! Trust the slew of 89 negative reviews versus the 20 positive ones. I noticed one reviewer gave 5 star reviews to 4 edible arrangement locations, which is the bulk of their review history. So how authentic are the 5 star reviews? Makes one wonder! Next time, I will order from a competitor company such as Shari’s Berries. (see accompanying photos of what online arrangement looks like, versus what I received). The owner of this location responds to some reviews I see, but clearly nothing changes months and months later. As an owner and manager of a business, consistency and quality is key when it comes to products and services! Do better!"