Dick Smith Ford Service

"Horrible customer service over the phone in the service department. More than 15mins on hold and nobody answered…"

"I had to get service for 32,000 miles and new tires and they did a great job and the price was good as any place"

"I’ve been taking my vehicle there since I purchased it…always have had good service including my most recent visit."

"Terrible service. They made me wait for 3hours and 45 minutes for an oil change that was never done. Rick wheeler was the advisor. I was waiting there because he said it will only take 2 hours. He would’ve told me that it would take longer! It was very disappointing experience. Just made me waste almost 4hours of my time. After the 3:45 minutes wait he said maybe one more hour or so… very unprofessional guy. I spent $90,000 here and that’s the kind of customer service I get? Time is very valuable and they should let customers know up front instead of making them wait for hours."

"Online appointments can be made for service, with detailed information being requested and entered by the customer, and a confirmation is even sent to the customer; however, they do not honor those appointments, know about them, or have access to the information you entered and ask for it again and they say it will be hours before they can get to you. The parts you let them know over a week in advance that you needed through this online process were never even checked on. This is simply not acceptable. Please do not offer that option if you are not willing or able to handle it for whatever reason - it's that simple."