Hatchet Outdoor Supply Co. 77 Atlantic Avenue, Brooklyn, NY 11201

"Terrible customer service. Provided wrong stock counts on website for recent collection release. Refunded without warning or explanation after a considerable amount of time. For the stock that was available - waited over a month with no arrival, contacted the carrier but was referred to the 'sender' as the shipping label was created but the item was still awaiting. Meaning the stock was potentially lost sometime in-between leaving the store and arriving at the post office. Tried to avoid leaving a review but am receiving minimal clarity in their email responses. Slowly accepting will probably have to accept the loss. 10/10 will never shop here again. Hopefully Quiet Mountain Cafe will choose an alternative store to release through next time. Appalling."

"Terrible customer service experience. No one engages with or acknowledges you when you walk into the store, hours are strange / do not align to anyone who works in an office, and hours are unreliable (it is often unexpectedly closed). Unfortunate because it’s a great selection of items, but I will not be shopping there."

"Small shop that seemed really busy bc of this holidays. They still were able to reserve an item for me to pick up. Really happy with their help. They have a great collection of items."

"Very bad experience.Order same items few times in different time theme and payment type but all cancelled.CS just answer that was did by system and nothing can do!"

"Hatchet Supply charged me $50 for international shipping,but the actual fee was $10. Be careful for overcharging!! Don’t buy anything from this store!!"