Pope-Davis Tire & Automotive

"We have been taking our personal cars and company trucks here for a very long time. The service is wonderful and the people are so nice."

"Terrible experience with this location. I specifically selected Pope Davis because I was told that I could trust them to be careful and not damage painted and rims. I had my rims painted 3 weeks before taking my car to Pope Davis for new tires. We specifically told them that the rims were painted and confirmed that they had equipment to protect the rims. However, when I picked up my car, all 4 rims had varying degrees of damage - significant chips and scuffs in the paint. When we brought this to the attention of the employee checking us out, he did get the store manager, who then proceeded to argue with us, saying that the technician wrote a statement on the documentation that there was damage to the rim prior to us bringing it in, which was a complete lie. These rims were freshly painted and had absolutely zero damage prior to dropping the car off with Pope Davis. I truly believe the rims were damaged when they either took off the old tires, or put on the new tires, or a combination of both. And, in order to protect themselves, the documentation was then added to the paperwork after the damage occurred. This is the first issue I’ve ever had with a tire company and needless to say I am very upset. The store manager said that he was going to contact the store owner to discuss the damage, so we will see if they resolve this appropriately. For now, I am absolutely 100% disappointed with the service at this Pope Davis, and would recommend taking your car elsewhere. In response to their reply… Let me add a few things. First of all, those chips and scratches were not present prior to me dropping the car off at Pope Davis. And I have pictures to show that. This is not standard road damage and it was not present prior to them taking possession of my car. The rims were freshly painted three weeks prior to this episode, and they were pristine. I did not have any rock or curb damage at all. Secondly, as an additional comment on the quality of their work, within 24 hours of picking up my car my air pressure alarm went off. When I filled up my tires, none of them were the same pressure - varying from 28 to 40 psi. Also, the valve stem cover on one of the tires was not screwed down on all the way. This is just further commentary on how bad the service was that I received."

"Good, honest people. Which is hard to find these days especially when it comes to things like auto repairs. Noah was very informative and kept us updated."

"Thank you for your continued excellent service. My family appreciates. Don’t ever sell out to a national chain!"

"Straightforward pricing, friendly people, and excellent communication. Let's be honest, a five-star rating for a garage does not mean this is Disney World. You won't spend your week looking forward to going to Pope Davis on the weekend. But when you need someone to tell you straight up the facts, and to follow through to do what they say they will do, this place does it. Not only do they give you a printout of your service, they email it to you, and they make it available to you online along with past service and service on other vehicles. You may get this sort of technology in some ridiculously priced dealerships, but to be able to manage all your vehicles and the vehicle service in one place is amazing! I have had three cars service here, some more routine then others. I was also able to shop online for a set of new tires, and they put them on in good time and at the price that I found them for on the web. No surprises, no excuses, and excellent tires."