Jovia Financial Credit Union

"This review is for how rude Jovia's representatives are online and in person. I'd say 80% of your employees don't give a damn about their customers. I just had such rude and curt rep on the phone. She was giving me WRONG information and when I asked for a supervisor, she hung up on me. I've been with Jovia since it was NEFCU and I've only seen things go downhill with your employees since you started growing."

"Worst banking experience ever. Terrible customer service. Took my 16 year old to the West Hempstead branch to open up an account with money he made working as a lifeguard. I was told by a representative to open a teen element account. No mention of a checking account. I Was misled by that representative on exactly what the account was. we were told that he would be charged $10 a month if he went over six transactions. We were charged $10 a transaction over the six transactions. Only recently was I able to review his account and found that this has been going on for six months. In total he lost over $700 stolen by Jovia bank. Customer service was unwilling to work with me in resolving this problem. Heartless zero compassion. Though the mistake was on my end for not paying closer attention to his account I feel we should’ve been informed when we open the account of all of our options. Do not use this bank."

"Since NFCU changed over to Jovia I feel it's been going downhill especially with customer service. I went in for help with my checking account with fraud. In 5 days and 2 debit cards my accounts had charges that were not mine. They canceled one debit card on a Thursday and gave me a new one the same day. On Saturday I had new fraud charges with my new debit card. How can this happen? I went in on Monday and they had no answers for me. They only took down information and reported it to the Fraud dept. Also upon leaving I started to take the rep's card and they said to me that I don't need her card that anyone can help me if I call and she wouldn't be able to do anything more. So disappointing. I now have to wait to be refunded. I asked if they can try and rush this because I am a Senior Citizen and rely on that money. All the representative did was write on the report was please issue ASAP. Very disappointed. I need to change Credit Unions."

"The lien on my car loan was never cleared from years back. This should have been done automatically by Jovia when the loan was paid off. When I called to get it resolved, a supervisor couldn't even get a hold of the department that needs to help me. Because of this I still cannot get my title and am losing out on selling my car. You were quick to take my money, but not very quick to help me when I needed it. Phone agents are very limited in knowledge as well as what they are able to handle. Management here is not on top of things."

"Thank you for the ChargePoint chargers! Awesome perk to banking here or using ATM. Also has a little garden to sit in, relax and recharge, its a nice touch while charging up the car. All about the environment and it’s great."