XPO

"Useless customer service, always sorry but can't actually solve any issues. Overly complicated delivery process. Delivery constantly being "rescheduled" for no good reason. Many many fraudulent attempts to deliver proven lies by security camera. Do not use this carrier."

"My second experience having a delivery with them and both could be classified as gross incompetence. First time they delivered only half of the furniture I ordered, and when I called, they suggested I come pick up the remaining items myself. This time the truck arrived at my house, then drove away. Shortly after my order was updated to say customer fully refuses the order!? They never even approached the house to speak with anyone! After calls to customer service I was told it was damaged and I need contact the company I ordered from. Really? They drove the item to my house and then noticed it was damaged? On top of that couldn't even walk 20 feet to inform us on the status. I've been in the warehouse and seen broken pallets with damaged items spilled all over the floor. In the future if I see XPO as the delivery service I will cancel any order immediately. They are not worth the hassle"

"This rating appears to be specific to the East Syracuse NY location but I'm not sure it really has anything to do with them or not. It definitely has to do with the overall XPO organization. I purchased an item and they were having it delivered via XPO. The first time talking to XPO (it's always a foreign location) they said they could only schedule it on a Tuesday. So it was scheduled and they said they would call 30 minutes before it got there. I was never called and they said they didn't deliver it because no one was home. I called XPO (again Foreign as they would never let me talk to the local East Syracuse place). They didn't care. I talked to half a dozen people. They rescheduled for the next Tuesday. On Monday night while looking to see the timeframe it was canceled. Called XPO again and they said it was canceled because they were to busy. Crazy. Finally scheduled for the next Tuesday and this time it was delivered. At least a half hour before the scheduled time they called to say they would be there in 5 minutes. Awful terrible company. On a plus side the two delivery people did a good job and were nice and respectful so I think this has more to do with the larger/foreign XPO situation."

"Worst delivery company ever, you can never speak with the local hub always an overseas person, spent almost 2 months trying to get a Samsung dishwasher installed, first they wouldn't because old one was hard wired and was never told differently, then I needed a special outlet, then the unit was damaged and had to wait and wait, the next time they showed up they didn't have the parts and reschedule again, then they decided to just drive by my house and say I wasn't home and told me I would have to reschedule which would be another week. Will never do business again with any company that deals with xpo."

"If I could give zero stars I would!! We ordered a new range and XPO was the delivery company. We were given a confirmed delivery date and then told the day before delivery that the date had been pushed back a week. We were upset but understood that things happen. The day before the second "confirmed" delivery date we were supposed to receive a call to provide us with a delivery time window. Near the end of the business day, we had not received any communication, so we contacted XPO and were given a delivery window for the following day. The morning of the delivery we received a call from XPO notifying us that the delivery date had been pushed back again, eight days this time, with no explanation as to why. We ask to speak to a manager and were told we would receive a callback within 24 - 48 business hours. We offered to pick the range up ourselves, as we had been without one for nearly two months. We were told this could be discussed when the manager callback occurred. Over 72 business hours passed and we never received a callback, so we contacted XPO again and were told we would receive a manager call back by the next day, we have still not received a call. Luckily, our range was finally delivered, however, the power cord was missing and XPO fail to notify us of this until after loading and hauling away the old range, which we could have removed the power cord from instead of being made to purchase a new one. We called to speak to someone about this issue and were told we would receive a callback, but never did. We received a "How was our service" email and listed our concerns and were told we would receive a call about them, and never did. It has been nearly two weeks, this is terrible customer service and the worst communication we have ever had with any company! Shame on you XPO!!"