Pandora Jewelry 5100 Avenue W, Brooklyn, NY 11234

"What’s the point of placing an order for PICK-UP & you still have to wait almost an HOUR to get your items. Management needs to do better and create more efficient-processes to handle the holiday influx. I understand that the store is very small & many people cannot fit inside but common now. Get more stanchion ropes to have organized lines & honor pick-ups first please. 1 hour for pickup is crazy."

"Rhe manager was very good. He is a real people person"

"Went there today. The store had approximately 6 customers in the store, including myself (two being serviced, & four online) with two sales representatives behind the register. The lady that was in front of me in the line, said she was waiting for an half an hour. I was there to pick up an online order. I mentioned it to the young lady, & she apologized. The reason I'm giving them four stars, is because the young lady Stephanie was very professional & polite. She didn't have an attitude at all, which I truly appreciated (because a lot of them do, at some Pandora locations). When you go to the Pandora store, you may take a little time, picking out what you want, & the owners are aware of this, so why not have more sales people on duty? I don't understand that. Oan: This is the second time that I shopped there within two weeks, that I couldn't do the survey. I attempted to do both of them, the very next day, & it wouldn't allow me to. Mind you, I went to a store in NJ (within that time frame), & was able to do the survey. What is going on at this location with the survey numbers? Something isn't right. They need to look into this matter. Btw: another employee did come from the back, after a while. But that didn't help with the line outside when I entered the store."

"This is the absolute worse Pandora store there is. The customer service here is terrible. Placed a on-line order and received confirmation email that order is ready 3 Hours ago came to store to pick up spoke with the associate Leslie and she said I have to wait on line we are a little busy here today. I am still on-line as I’m writing this review the line was at the door when I started here and I have 3 customers ahead still. Coming from a loyal Pandora customer don’t come to this store waste of your time go to another location."

"Place looks nice but the staff spends to long helping customers. If you have four sales people helping people , the line starts getting massive. So times even leading wrapped around outside. Either hire more staff or be quicker with your customers."