lonite 534 Delaware Avenue, Buffalo, NY 14202

"I was very pleased with my service from lonite . My customer service people were fantastic answered any questions. A big thank you to Roxy!! Yes the making of the diamonds took longer but I was able to go onto web site and track my diamonds so that helped. Being in a different country had me worried when it was delivery time but all went smoothly. I have recommended them to others. My diamonds are beautiful and were very respectfully presented."

"I had an unfortunate experience with a company recently. I placed an order with a customer service representative named Tracy, and unfortunately, I found her behavior unprofessional. Despite being assured that I would be kept informed at every significant step, I did not receive the email containing the pictures of the numerous attempts to obtain them.. Due to the delay, I almost had to involve the police to recover my money. After 15 months, I was contacted about the remaining balance and spoke with a customer service representative named David. Unfortunately, David's customer service was not up to the mark, and he did not give me a chance to explain my situation initially. However, after I expressed my frustration, he listened to me. David advised me that contacting me during the process is unimportant. However, I firmly believe that it is essential to maintain communication throughout the process. While the deposit may seem small to some, it is a significant sum for me. According to our contract, the agreed duration was 12 months. It takes months to complete, but it would be fine if Lonite communicated with me before 14 months. I have attempted to contact the Lonite organization multiple times but have not received a response. As a result, I thought it was a scam. I have only received two photos, even though Lonite website states I should have received more. After I demanded a photograph of my finished diamond, they sent me the photograph. I received the diamond, but unfortunately, the packaging and presentation did not meet the professional standards expected when presenting such a precious loved one's ashes. It was a disappointing experience. On the one hand, I would like to provide feedback regarding the product's packaging. Upon opening it, I discovered a piece of hair stuck to the diamond packaging. This is not an ideal experience for someone who is expecting to receive a loved one's ashes. It is not the level of quality that one would expect from a reputable service provider, and I am incredibly disheartened by this experience. It has come to my attention that a company representative has provided five-star ratings on the company's Google review using names that match those of their own employees. This raises concerns regarding the integrity of the company's review system and warrants further investigation. After a period of time, my complaint was acknowledged by Amber. Z, and a gesture of goodwill was offered to me in the form of a beautiful pendant. I accepted this kind token with genuine appreciation and excitement."

"According to the original timeline, the project should have been completed within 12 months. However, it has been more than 14 months since the project began, and I have yet to receive the final deliverable. The customer service provided by the company has been extremely unsatisfactory. I have contacted their representatives multiple times, but they have been unhelpful and unresponsive. The representatives have been blaming different departments for the delay, and there has been a lack of transparency in their communication."

"Lonité having a local office here in Buffalo where we could go and ask questions was extremely helpful. I'd done research on multiple companies that do memorial diamonds, but that possibility for an in-person meeting made the difference. Tracy H is very knowledgeable and patient, and answered our questions so we could make an informed decision. This is not a fast process; our 1 carat diamond took about 18 months from start to finish. But it's so gorgeous it was every bit worth the wait. (Truly, even the picture can't do this beautiful stone justice.)"

"I lost my dog last year who has been with me for a long time. Then, I came across Lonite online. To be honest I wasn't expecting much from a product with such a long lead time at first, but the idea of turning ashes into diamonds got to me and I decided to have a small diamond made from part of my dog's ashes and my hair. customer service, Tracy, really put me at ease and would patiently answer my questions and give me timely feedback. ❤️ My dog is now here for me in a different way."