Audi Meadowlands service, parts, preowned, powered by Benzel-Busch

"SAVE YOURSELF A HEADACHE AND PAIN! This service center has to be one of the worst in the tri-state area. If I can give it a 0 star I would. The few positive reviews left for this establishment on Google are surely people who work there or friends of those who do. I recently took in my brand new vehicle (2023 A6), which was purchased from the same dealership (Meadowlands) that works in conjunction with this service center. (same owner). Within the first month of purchase, I hear a noise coming from the gear box, which the tech at the Service Center in North Bergen explained to me was related to the rear heating system. This is brand new car. Anyone would assume, such a small problem would be quick to fix, even though it should not have any issues. It took them 2 weeks, and non-stop lies and bombardment for updates. I was helped by Vincent, who works at the front desk. He talks nice, but don't be fooled. They all do. Each day was a new false update, and false hope. I was continuously promised that the vehicle would be fixed and ready the next day, for 2 weeks. It wasn't. Even after promising the vehicle would FINALLY be ready Friday around 12 noon, it WAS NOT. It gets worse. After all the trouble caused to me, I ask Vincent to please ensure the vehicle is not only fixed but also ready for me to pickup. You would assume that as a customer service rep, he would make it his obligation to ensure it was ready for the customer, especially after causing such an ordeal. When I picked up the vehicle, I found left tools, garbage, water bottles, and stains within my vehicle. Furthermore, my brand new car was PHYSICALLY DAMAGED. My rear bumper was hit, as paint was chipped and the bumper sensor was also chipped. I also showed them my passenger side front rim that was scratched. Courtney, who was inside, took pictures of my vehicle and said she will tell the manager who would call me Saturday morning (the next day). Of course I did not receive any calls. Additionally, Vincent told me before picking up the vehicle that they need more time because they need to give me a "complimentary carwash" because the car was dirtied by the technician while working on it. If you saw my vehicle, you would agree with me that I would have preferred to never have received their wash. It was horrible. The car was filthy, exterior streaked with soap, glasses filthy, floormats disgusting. THIS ESTABLISHMENT DOES NOT CARE FOR YOU OR YOUR VEHICLE. THE WORST PART IS MY CAR STILL HAS THE ISSUE I TOOK IN TO FIX. THEY DID NOT FIX IT! SAVE YOURSELF THE HASSLE AND GO ELSEWHERE, TO ANY OTHER SERVICE CENTER. I will report this establishment to the BBB."

"I had thought this service center was great at first and when I got hit with the dreaded alternator issue, I had the towing service tow the car to this service despite an option to go to another center, paying more for the extra mileage. But they have not even looked at the car as yet and no eta as to when they will look at it. The "advisor" has no advise to give and no loaner car as well. I will have to now get a rental for an issue that seems to happen to many Audi (luxury?? SMH) vehicles and is supposedly under warranty. Done with this center and Audi!"

"The service department is sucks! I left my car there about 2 month. They call me 2 days ago said they have the parts ready and I can pick it up today. Then I made several call today trying to find out pick up time. The first front desk said, she will leave a message to my advisor "Vincent" or whatever name, he was with customer at this moment. wait about 2 hours, no call back. So I made a call again, the second front desk lady said she will leave a message on teams to Vincent, he will call me back. Another hour gone, no call back. The third front desk lady told me Vincent is off today. so what is the hell this service department? do you know what you are doing?"

"Took my vehicle here and they kept it for almost two months. Did a very poor job on keeping me up to date on what was going on with my vehicle and when I finally got a hold of someone they told me the car had been done for about two weeks. Sales department is great but take your Audi for service somewhere else."

"Turned in my 2022 A6 Allroad for the recall service, diagnostics, routine 1000mile maintenance and minor rattling at the dashboard. I was issued an A4 loaner for the entire duration. These guys are great - they know their stuff, answered every question I had, and took very good care of my baby. She is perfect - I love this car! Vincent is exceptional, goes above + beyond, and is the epitome of customer service. Everyone I encountered, from the valet, the cashier, and the telephone service reps are professional, courteous and truly appreciate our business. Thanks all!"