Millenium Hyundai - Service Center

"I would give 0 stars! The worst service experience of 35 years. No calls for updates. Even Corporate couldn’t reach them. Took almost 2 months for recall repairs. No loaner car. Gave me back the car dirty with fast food wrappers and receipt of workers in the car!! Had to replace transmission, seatbelt and toe hitch! Takes 2 months to schedule, but forced them to take a walk in when transmission failed and undeliverable! Still after 2 months the car says it is due for maintenance service. Really, after two months, and three recall/repairs, all life threatening issues, no maintenance service, and you couldn’t even clean the car? Awful!"

"Fair. Good service by personnel and staff, BUT the facility is awful. It is shockingly bad. It literally looks like a junk yard when you pull in. The waiting area is plain and kind of old looking. This is NOT the way a car dealership repair center should look like. The corner gas station, yes. But NOT a dealership."

"Despite mixed experiences overall, my recent interaction with Elizabeth at the service center was notably positive. Having purchased a car there a year ago, I rely on them for routine maintenance and oil changes. It appears they are making positive changes, and I wish them success while hoping for more available appointments in the future."

"STAY AWAY FROM MILLENNIUM HYUNDAI instead go to NISSAN OF GARDEN CITY you will get better service, it's a shame that when you buy a new car at millennium Hyundai you don't get treated the same as when you buy a new car to get serviced, I purchase a new 2021 Hyundai palisade limited edition and my electric power steering system went out and was not able to use the car. i took it to Millennium Hyundai service since i purchase the car from there I thought I would get the same kind of service as when you buy a car. The manager Martelli Alty asked me if i had an appointment and was told that since I didn't have one that i will have to wait and that appointment are booked for the next 3 months. purchasing a car comes is a 2-way process looking for the car you want and being able to service the car after you made the purchase. Martelli has poor management skills that you have to wait 3-months to service your car and his excuses is that there back up Mebe you should pull your sleeves up and help out instead of sitting down and telling people what to do, a manger is a person that people can look up to and help when needed if your backed up then look for solution and word of ADVISE never take thigs personal just do your job and represent the brand you work for because it's a shame THE BRAND HAS TO SUFFER because of people like you that shouldn't be managers. I will be contacting Hyundai consumer affair as well."

"Subject: Urgent: Safety Concerns and Unacceptable Service at Millennium Hyundai Dear Millennium Hyundai Management, I am writing to express my deep disappointment with the service I have received at Millennium Hyundai's Hempstead service department. My recent experiences have fallen far below expectations, particularly in addressing a critical electrical issue with my 2023 Hyundai Tucson. From the onset of my lease, I discovered an electrical problem that was initially perceived as minor. Despite reporting it promptly and seeking resolution, the service department's response has been disorganized and unresponsive. My attempts to schedule appointments were met with prolonged wait times, and the promised resolution has been delayed for over five months. The recurring issues with the heating/cooling unit, specifically the defroster, pose a significant safety risk, especially during adverse weather conditions. As a parent, my top priority is the safety and well-being of my children, and I cannot compromise on this matter. The service department's lack of organization became apparent during multiple appointments, with promises of shuttle services and loaner vehicles unfulfilled. Delays, inconveniences, and a lack of transparency in communication have characterized my interactions with Millennium Hyundai's service department. Despite commendable efforts from individuals like Dwayne, the overall service standards do not align with customer expectations. The safety implications of unresolved mechanical issues have led me to reconsider my association with Millennium Hyundai. I urgently request a thorough investigation and prompt resolution of the electrical issue, ensuring repairs are completed to the highest standards of safety and functionality. Transparent updates on the progress of these repairs are crucial to rebuilding trust in your dealership's service. I understand challenges may arise in the automotive service industry, but the safety of my family is non-negotiable. I trust that you will treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention to this critical matter. I anticipate a swift resolution and appreciate your cooperation in ensuring the safety of my family. Sincerely, C.N"