Mercedes-Benz Service

"Very disappointed with Mercedes road side service. Waited more than 4 hours to be towed! Again, run flat tire problem. Unable to drive. Had to beg for loaner. Antoinette was as accommodating as she could be, but nevertheless I am not happy."

"The employees from this business test drive their customers vehicles and their own personal vehicles by speeding up and down Rose Avenue in a residential neighborhood where children play and residents walk. This is an everyday occurrence which creates a great risk of harm to everyone, especially the young children who ride their bicycles around the neighborhood. We will be making a formal complaint to the Village and the Town. No need to wait until they injure one of our kids. Slow down and test drive the cars on non-residential streets like Pennisula Blvd or the highway which are a couple blocks from this business. If you get your vehicle serviced here and your car is used in a reckless manner on residential roads and it causes injury to a third party, be prepared for a lawsuit."

"Great guys, very helpful"

"The customer service here is horrible. I won’t recommend this location to anyone. They would need to re-staff and re-train this location in order to achieve great customer service. Let’s just say if you drop off your car for service then you won’t see your car until two weeks or so. And they didn’t even provide a loaner."

"I dropped the car off on Tuesday afternoon. Was told the car be ready by Thursday. Never heard from anyone Wednesday. When we called on Thursday we were told by Ruth our service agent that the car will be ready Friday. This is for a simple rim replacement. The brakes were also squeaking. I was told Thursday that the pads were fine but there is some defect regarding the ceramic surrounding them. Mercedes does not stand behind that and they wanted us to pay to replace them. I passed. Called on Friday to get an update on the car. Was told that Ruth was out of the office. Asked to speak to somebody that was assisting her. Was put from voicemail to voicemail. Called late Friday afternoon finally got somebody on the phone who told me the car is not ready. Called again Saturday morning. Got put to voicemail. Had to go to the service center. Spoke to Vinny who told me they were working on the car and it would be ready within two hours. Received a call from Ruth an hour later telling me that the rim did not come in and the car would not be ready until Monday. The poorest execution, communication I’ve ever had with any business. Amazing to me that they can operate this way. Very poorly run. Looking forward to receiving their survey."