Markertek Video Supply 1 Tower Drive, Saugerties, NY 12477

"I have bought various supplies from Markertek for years--mainly cables for audio and video (coax, specialized cables, XLR connectors, etc.). Recently I made an order and 1 XLR connector was missing from the shippment. Oh well, mistakes happen. I reached out about the missing item and received a reply from a human (Michael) within a day. He actually asked if the item was time sensitive. Funny thing is--it was. I was leaving for a trip in 2 days and needed to make an extra XLR to TRS cable. I told him that there was some time sensitivity but it wasn't a big deal (it wasn't). Well he shipped it next day air! Look, it would not have been a big deal to ship it ground. They are in UPS zone 1 or 2 so it might have arrived on time by ground. Also this wasn't a big order--maybe $60 in total and the Neutrik connector was maybe $6? But he shipped it next day air anyway. That kind of service makes you a life long customer and is worth writing a review."

"Fantastic support and can talk to people on the phone. Order shipped same day and better service then my old video supply house. You have a new customer from now on."

"I have worked many vendors over the decades. I have managed rental houses and been a consultant for years recommend purchases for production companies around the US. I would highly recommend NOT making any purchases with Markertek! First, you better read the fine print on their website. Many of their items may fall under “Covid Policy”, no returns! I purchased a headset ($330) that doesn’t work well. I wanted to exchange for another headset. Nope, can’t return the headset and I’m left with a faulty product. Also, if you are on the west coast, costumer service goes home 5pm eastern standard time. It took, a couple of tries to get any responds over two days. There was no effort to help resolve the issue."

"Went through this company to get a custom panel created and asked plenty of questions before I spent my money about specs of drilling through my wall and how I can make a flush fit for the custom connector. I was recommended another tool which cost me 80$ and after drilling through my soundproof booth nothing fits. There was a miscommunication but I got the connector working and its high quality so I am not complaining. I would use them again for custom panels If I needed them."

"I could have ordered my new Zoom Q8 camera anywhere on line - but only one place was local. The first time I called I knew the salesman. That gave me huge trust in the advice and technical support I received. They were attentive, polite and local, while having the same price as everyone else. Now I use their catalogue as a wish list and order all my video & audio needs from them. The good news - you don't have to be local to buy from them and get the service I got."