Liberteks Digital & IT Services 1648 Western Avenue, Albany, NY 12203

"It's hard to overstate how the daily offsite backup of one's files contributes to not only business stability but peace of mind. For that kind of backup, of course, you need a rock-solid consistent IT partner, and Liberteks fills the bill. Their longevity, deep local roots, and personal service give me confidence that I can count on them for this vital aspect of my business's operations."

"In an era when we just throw our expensive machines away after just two years of use, Libertek helps you make them last longer with their excellent battery replacement and timing services. I would highly recommend them."

"Last week, I brought in my ailing old computer and my new computer, so that all of the data from.the old computer could be transferred to my new computer. Everyone, especially Elise,, Katelyn and Dylan were exceptionally helpful. Not only are the staff very friendly and accommodating, but they went out of their way, to allay my concerns regarding the risk of my old computer crashing during the data transfer. I am so glad that I entrusted Libertek's with a project that was very important to me. They are very knowledgeable and their prices are also reasonable."

"I brought my crashed external hard drive into the store to see if they could recover the data from it. The guy who did my intake explained that it will be $162 due today. I asked if that is a flat fee if they are successful or unsuccessful. He said it was. I asked in there would be any additional fees, he said no. He said if they have to mail it out if they can’t figure it out then it would be extra. I told him to not mail it out without first calling me to approve or not approve. He also asked if I wanted them to put the files on a hard drive which would be extra. I said no and asked if I could bring my own hard drive to transfer the files. He said yes. I asked if I should just bring it at a later date to do that and he said yes. He told me it would take 10-12 days. On day 14 I still hadn’t heard back so I called. The guy who answered didn’t know what I was talking about and had to call me back. Another call where the guy seemed confused about what I was asking. At this point I lost the tiny bit of confidence I had with this place. He called back a second time and said they recovered my files and I asked can I bring my hard drive at 3pm the next day to get my files. He said yes. I arrive the next day to be told by the store manager that it will cost me another $75 to transfer files to my hard drive. I refused to pay and told him nobody said anything about a hidden data transfer fee. He said then I couldn’t have my files I paid $162 for them to recover. I was so upset and he admitted it was possible his staff neglected to tell me 2 different times there was this hidden fee. He offered to charge me $50 not $75 for the error. Had I known upfront it would cost $237 not $162 I would never have hired this shady company. I am skeptical and think this is a normal predatory practice of this place"

"I have a MacBook Pro Laptop that was purchased sometime in 2013 and am fortunate that it has given me few problems over the years. But with all the wear and tear including the constant pounding on the keyboard, problems are going to be as inevitable as the tides down the road. Quite a while ago the number 8 key had stopped working completely, and I put off getting it repaired for a very long time considering that I am afraid to trust a stranger with such an important device that is critical to my work at a human service agency as well as my career as an author. I tried my absolute best to live with the problem until I realized how many times I actually need to use the number 8 in my writing and always remembering to bring an external keyboard at all times was becoming a real burden. At long last I gave up and prayed that Liberteks Digital & IT Services would treat my device with care and not do anything to harm the data. I was not disappointed at all. The new keyboard was shipped from California and when it was delivered in about a week they were able to complete the installation in only two hours. I am now happily writing this review in the store itself courtesy of the awesome Wi-Fi service. The entire keyboard works like a dream and the number 8 key is now perfect. I wish I had taken care of this a very long time ago if I had known how simple the solution would be with this business. Even though there are definitely Apple Stores around, I would not hesitate to once again do business with the Liberteks and was even personally contacted by the company's president in a non-mimeographed letter thanking me for doing business with them the first time I visited. On a more personal note, I live with Asperger's syndrome. It has always been and always will be a struggle getting used to new places and cannot handle it when someone is impatient or condescending. Therefore, customer service is always just as important as the end result of the repairs. I was not disappointed by the courtesy and reassurance that everything would be alright. It is important to support efficient independent retailers as this one and hopefully you will also think about entrusting your devices with their expertise, too. Many people only write these reviews when something bad happens at a business but it is nice to also do it when there is a good experience!"