Eyemax Computer Geeks In Town - Network Support Technician in Albany NY

"I spilled coke on my laptop and half the keyboard was not functioning. Zach took a look and said I need a new keyboard. As soon as my new keyboard was shipped, he replaced it the same night. If I had sent it to service, I would have waited an estimated a month. Thanks for the fast service and fair pricing."

"Found this company by some miracle and visited them. Zach responded immediately with questions and was able to get the a much better computer than I had before. Installation was a breeze and very through. Very pleased with Zach's service and would recommend them highly."

"Zach competently saved me from a tough computer problem on a day when most computer shops are closed. I was unable to unlock my computer, and he was able to factory reset my computer without losing my data. Huge thank you to him for that, and I can vouch for his competence. However, I found him to be dishonest. We spoke on the phone repeatedly and once in person, and each time we confirmed that the factory reset and data extraction would cost $200 plus tax. When I went to pick up my computer, he told me that he had forgotten to inform me that the data extraction normally cost $150 on top of the $200 for the factory reset. That being said, he told me he would charge me an additional $50 only, for a total of $250. When I resisted this, he immediately relented and charged me the initially agreed on $200 + tax. Regardless of his intent, this came across as dishonest. How had he forgotten to mention this completely different price during our multiple conversations? If it were truly a mistake, why did he wait until the last moment to let me know? Why try for the extra $50, then immediately relent, as if we were haggling? When I asked for a list of prices, he refused to provide one. When I asked for an invoice, he refused to provide that either, saying invoices are only for business clients. As a result, there is no documentation of what services were provided at what cost. Zach is a competent technician with convenient hours, but unless he makes changes in his practices, I will not be dealing with him again and will not recommend him to others."

"I had an immediate need for services and Zach was able to help me the same day I contacted him. He was polite, patient, efficient and I felt very comfortable working with him. I will definitely be using him for additional projects and highly recommend his business for any of your computer needs."

"I had an issue with orientation to My AIO cooler and proper placement of the pump being at the bottom of the loop. This was My first build and I decided I put too much money into this & I'll use the old computer of mine as a learning tool. These guys went above and beyond. Had MY PC perfect in less than 4 hours. Their fee was reasonable. One of My exaust fans isn't running but that's an easy fix. A++++"