Beatrice Apartments

"Great building. Leasing people are extremely helpful as are the front desk and concierge. Quick and efficient with service requests. Great amenities."

"Just moved in and have to say the whole team is amazing - all of the concierge and service teams are always offering to help. Felix does a great job responding quickly to requests and his team is phenomenal. He was highly attentive and resolved issues very quickly. Want to thank Al for his really great work helping to touch up the apartment upon move in. He did a great job and quickly followed up to make sure everything was good to go. Thank you Al!"

"As a long time New Yorker, I can say that this is one of the best buildings in Chelsea. It has breathtaking views from roof as well as apartment. The experience is elevated by fantastic staff. The service Director Felix and General Manager Olivia are awesome. The front desk concierge staff, Jared, Sergio, Jeff and Nigel are always prompt and welcoming. Eric is great as well. This is one of the most central locations in the city and one can walk/subway/Uber anywhere within 15 mins. The building has great community and ongoing fun events organized by management. Highly recommended."

"Despite Beatrice boasting front desk services, their approach to parcel management is misleading. Management states they receive parcels “as a courtesy” and disclaim any responsibility once parcels are in their possession. This means even if packages are signed for and stored in their storage room, they assume no responsibility if these packages go missing. This stance strips tenants of any recourse for compensation from the sender or carrier, leaving them to bear the loss. Prospective renters should be aware: the front desk service's promise of security is a facade; in reality, the safety of your parcels in their storage room is not guaranteed. In less than a year, several of my parcels mysteriously disappeared in their storage room without a trace. In facing the issue of parcel disappearance, Beatrice's management has displayed a conduct that not only suggests a tendency to shirk responsibility but also raises serious doubts about their integrity. Communicating with them has revealed a concerning pattern of dishonesty. Manager repeated denied of package receipt, in stark contrast to multiple confirmations from the front desk. When evidence surfaced that contradicted their claims, the manager’s response took a disturbing turn. From initial denial, they shifted to making baseless accusations, alleging that we had taken our own missing packages. This unfounded claim, made without any proof, felt like a blatant attempt at defamation. When I insisted on evidence to support their allegations, the management abruptly stopped communication, threatening to involve their legal team instead. This abrupt escalation to legal threats seemed like a clear attempt at intimidation. The manager’s tactic of using groundless accusations followed by the threat of legal action not only demonstrates a profound disregard for tenant rights but also showcases an alarming tendency towards intimidation rather than transparent and honest communication. While I am still waiting for any substantial evidence to back their serious accusations, their approach thus far raises concerns about their respect for lawful and ethical management practices. In an inexplicable and concerning act, the manager shared our private email with the entire building staff. More troubling was the content, where they explicitly emphasized the building’s policy of no responsibility for lost packages. This peculiar decision to broadcast a message of non-liability not only undermines the trust between tenants and management but also raises questions about the management’s motives. This flagrant disregard for basic privacy and property safety creates an environment where negligence seems tolerated, if not encouraged. The management's choice to reassert their stance in such a public and assertive manner indicates a troubling lack of concern for tenant property, further eroding any sense of security or accountability within the building. Their uncooperative stance extended to hindering my efforts to report to the police. Essential information was withheld, limiting my ability to provide the police with anything beyond the fact that packages were missing. I was unable to answer basic questions from the officers, such as whether the storage room had surveillance or was guarded. Even the responding officers were taken aback by the management's level of non-cooperation. Upon hearing my experiences, one officer remarked that it seemed like a classic case of an 'inside job.' This comment from an experienced officer gives me reason to suspect that the frequent package disappearances may be more than mere negligence, potentially hinting at illicit activities. As a potential renter, one should approach Beatrice with caution. The reality behind its elegant façade is one of questionable practices, a lack of genuine concern for tenant welfare, and a management style that prioritizes their own interests over those of the residents."

"盲选这栋楼绝对没错！zgr不骗zgr Dean from the leasing department deserves a special mention for his outstanding professionalism and prompt assistance throughout the entire leasing process. Felix, the diligent technician responsible for inspecting the property, was always on time, incredibly thorough, and demonstrated a high level of expertise. I also want to acknowledge the wonderful concierge personnel, who were consistently welcoming and attentive, ensuring a pleasant and secure environment. Jeffery, Jose…! Their warm smiles and willingness to assist made me feel valued as a tenant. I highly recommend this building to anyone seeking a top-notch renting experience. The management and staff go above and beyond to create a positive and enjoyable living environment. I'm grateful for the time I spent here and will miss it dearly."