Lil’ Pete’s Automotive 2 Inc. Bucks Hollow Road, Mahopac, NY 10541

"I have a flat tire and Mercedes roadside assistance used this company to tow my car. I never leave reviews but I felt obligated in this case...I have been waiting from 10pm and it is now 1:53am. I am still on the side of the road. The tow company keeps telling Mercedes 30 more minutes and even told them they were on site but they are still not here... Still stuck on the side of the highway. Please request a different tow company if you see this used for Mercedes roadside assistance."

"Thank you Michael of Lil Pete’s Automotive for changing my flat tire! It was nasty rainy snowy weather and he got it done in about 10 minutes. Nice guy, good professional service!"

"Lying Pete's. They'll lie all day that they're 20 minutes away because them making a buck is more important than your convenience or even safety. After 5 hours (3 hours past latest ETA) they never came and then finally hung up on me. They acknowledged lying about the times and said people would be upset if they said 4 hours. Yeah, of course they will. He had the audacity to say that to me after well over 4 hours of waiting. The state should shut places like this down and AAA should be ashamed for not having dropped them already."

"Well, I have to say what my "wonderful" experience here is. I used my roadside assistance with my car warranty to have my car towed after hitting a buck, since the car keep overheating. So, I was connected with them since they happened to be closest towing nearby me. The towing guy was nice and friendly enough if not too eager to get company business. So basically, the puffing his place that they are "preferred" by my insurance company and that my car can be fixed within a week or a week and half. But the catch was they were very far away from me, over 40 miles away from me. Being tried and defeated over the accident, and the tow guy having his boss on the speaker to ensure me the car would be well taken care of, I accepted. Little did I know this spiral in a major nightmare. First my insurance company made it very clear they not preferred like they said they were so I was lied, second, my insurance adjuster could not find the place despite calling card I was given, hell I could not even find it, third I was informed about their BBB page and yelp page and when I read them, I knew I went through the rabbit hole here. So, my insurance company got their preferred towing company to get my car to my insurance preferred shop to get fixed and get me my car back. Nope. Lil Pete's auto did what many others suffered their car being kept in their jail collecting storage fees, they had no intention of fixing my car, only to collect storage fees. My insurance company could not contact Pete's nor could towing company that was helping me could, but when there was a call that got though it took 10 times to reach them and they stalling to give a total on the storage fees so I can "bail my car out of jail". I even called them, and they are very dodgy and did not want to give names of people I needed to reach to speed up the process and definitely felt shady. eventually the company that saved my car did get a price of the storage fees and released my car from their jail house, but just squeeze more money more than week worth of storage fees they offered to tow my car to the preferred shop by insurance, not only did drag their heels and delivery my car after the shop was closed when they had more than 2 and half before they closed, they left my car in the customer/employee lot with keys left in car, rather than key drop box and not near the storage gate to be brought in. Am so happy I will never deal with again, a whole week it was left with them, when it could be worked on, instead I won't get my car fixed till after the holidays, because rather than a customer I was just sucker they could use. These people are absolutely predatory and wanted to get paid for doing nothing. I was preyed on, do yourself a favor and if you have roadside assistance get a company you trust and that local to you as well."

"I don’t even write reviews but if I could give them no stars I would. Literally waited over 2 hours for my vehicle to be towed .Mind you have been in the car since 630 am because of progressive, however , the request for this tow trucking company was put in at 9am!!!Then was told the reason for the wait is because on the way to me someone else had a flat tire so they picked up their vehicle first.Does that make sense?I literally have never had a flat tire and this was the most horrible experience because of this company. Then when I spoke up for myself the guy on the phone I spoke with threatened to cancel my tow job. Have they lost their mind!!!! Please do not use them . I only used them because that’s all progressive had . This has been such a horrible experience I will be canceling my policy with progressive as well for even suggesting to use this tow company. If you love your money and time find better elsewhere. Side note : they are still not here"