Village Green Apartments Community Center and Rental Office 100 Village Boulevard South, Baldwinsville, NY 13027

"Short version: Worst apartment experience in my life. Bad first impression, incompetent office and maintenance staff, even worse corporate management, stay far away from Village Green and Dawn Homes. Long version: After a 17 hour drive, they moved me into the wrong apartment. Was given the option by Samantha (property manager) to get refund or move in, 15 minutes after finding out... while having no where to go if we don't move in. We decided to move in. We talked to management about getting the apartment we thought we were getting. We had family and website confirmation. They ended up moving us to the right one two months later, but talk about a first impression. 2 months after move in we find a dead mouse on the bathroom floor. Blood coming out of it's mouth. They claimed it wasn't an emergency on a Saturday and I had to wait. No one ever came and when I called they were super lax fully expecting it to still be in my bathroom after 2 days. They were supposed to come out and plug any holes and promised to do it the next day. I called corporate to complain and got a call from Samantha the next day to apologize and scold me for not demanding someone come out. I shouldn't have to push and anyone should know a possibly poisoned or worse rat is an emergency. After all that, I tried to transfer early to another sister property and Dawn Homes claimed I didn't meet the criteria. They made a lot of excuses, claimed NY state law and criteria changes but I got into a more expensive apartment with no problem. I'm used to excuses with this company but after all the issues, they couldn't even move me somewhere else, was pretty sad. Besides these complaints, we had a yellow jacket infestation, paper thin walls where you can hear everyone's hallway conversations or their kids race up and down the stairs, awful airflow in the apartment where it's 80 degrees in your bedroom but 60 in the living room because of the wall AC not distributing cool air anywhere, a "balcony" where if you weigh over 160 pounds you can't even go on it (you also have to wear shoes because they designed it to be very uncomfortable to stand on barefoot), and an apartment outdated and cheaply designed … Sadly, I could keep going."

"I have lived here for 2 years going on 3 and i have no complaints. Everyone in the leasing office is very nice and helpful. Maintenance has been courteous and quick. I have no complaints! My daughter and I are very happy here!!"

"I had lived in a few different apartment complexes in and around the Syracuse area and Village Green by far outperformed all of them. First, the people that work at the office are incredibly polite, responsive, and willing to help when needed. Second, the apartments had a lot of space and were incredibly well maintained. Third, noise was not a problem at all (we legitimately never heard anything from any of our neighbors). The grounds are the complex were really pretty and were great for walking. Pastas (the restaurant attached to the golf course) is within walking distance and is a great local food (and drinking) option. Despite being surrounded by a golf course, we never felt as if our vehicles or windows were in any danger. Also, we got our full security deposit back. Some of the reviewers have said they didn't get theirs, but they probably were awful tenants that didn't take care of their units. As long as you make an effort to maintain the place and clean before you leave, you're fine. Overall, great experience. Had I not purchased a home, my stay would have been longer!"

"Just moved out after 5 years. Village Green was nice until new company acquired it approx 2 years ago. Don't pay extra money to live in ground floor apt. Village Green policy permits 2 large dogs to live above you and the ceilings are THIN. Most recently I had a family with 2 teenagers and a large lab that liked to rough-house indoors whenever the grass was wet, WOW it was loud and the housing office couldn't do much about it. This was better than the previous tenants who had 3 dogs in the apt and both parents worked long hours. It took 6 months to convince property managers I was actually telling the truth and even then they didn't do much to address the situation. It didn't help that the upstairs resident claimed to be a police officer and tried to bully others (he actually drove an ambulance in Bville). Upstairs residents can hang bird feeder's and the downstairs residents are responsible for keeping their sliding door clean. This was something Property Manager Samantha and I argued about at length and at the end of the day, I had to clean up after the neighbors birds. (included an image below of 1 one week of bird poop- disgusting). Hallways often smell like smoke or weed. I would not recommend living here to anyone but if you're in a pinch, get an upstairs apartment. I could go on but you get the point."

"Village Green is the best place to live! Amazing maintenance crew who respond immediately to any issues! The office staff is also wonderful! They are easy to reach by phone or email and respond in a timely manner to any questions you may have. Do you enjoy peace and quiet? Well then Village Green is the place to live. These buildings are so well constructed you will never hear your neighbors, it’s like living in your own home. Also there are lovely green spaces to enjoy with plenty of beautiful landscaping, trees and expanses of lawns. You won’t find that in newer complexes that jam the apartments so closely together you may as well live in a city! Also there is a sparkling clean pool to enjoy in the summer as well as an exercise room available year round. Heat, hot water, and Spectrum cable are included so you can enjoy a toasty, worry free winter with all the plowing and shoveling done by an awesome crew. Also Village Green is one of the few complexes around that uses clean, hot water heat which is excellent for those who have allergies! It’s obvious that the Village Green staff takes great pride in providing a clean, quiet, safe environment for all residents to enjoy! Also bonus points for being pet friendly!"